Dish Network Solo HD Receiver (Vip211k) (remanufactured)

I bought this from Amazon ($110 on 4/4/14 - too much!) as a replacement for our old 311 receiver and mainly for the DVR functionality. We're not interested in the HD lineup. When it arrived, I called DISH tech support to get it activated (make sure you have it already connected to the satellite dish and the TV and powered on before you call DISH). I read a couple of numbers off to the tech and I soon got a channel on my TV so I said goodbye to the tech. Soon afterward I noticed that a lot of my channels were missing (loss of signal error) and none of the local channels came in (out of viewing area error). So I called back and talked with one tech who soon passed me on to another who, in the end, said to leave it overnight and see if it's better in the morning (after a presumed update would occur during the night). The next morning nothing had changed so I called back. I had been reading the user manual and I asked the tech about the "Check Switch Test" which I had performed earlier. It had returned an error that the number of satellites was not the same as before (the receiver had been tested before shipping) but that the results of the test should NOT be saved unless a DISH representative specifically instructs one to do so. I asked the DISH tech what would happen if I saved the test results. He said he had seen this before and I would lose all the channels I had right now. He said that receiver wouldn't work with my old satellite dish so I had to upgrade my satellite dish. If I would sign up for the $7/per month maintenance fee, the service call and the new satellite dish would be free and I could discontinue the maintenance fee after four months. I figured that was inexpensive enough so I agreed to it.The next day the service tech came to my house. I took him to the TV, explaining that evidently my new VIP211k receiver wouldn't work with my old satellite dish, and showed him some channels that had the signal loss error and the missing local channels. I told him I had run the Check Switch Test and it came up with an error but that I had never saved the results. He power cycled the receiver and then went to the Check Switch Test, ran it, got the same error and then saved the results AND EVERYTHING WAS SUDDENLY PERFECT - all the channels were there and no errors came up anywhere! There was no need for a new satellite dish!Needless to say I was rather miffed that three phone support techs had had no clue about this and the service tech solves it in three minutes!I called DISH and they took off the $7/month maintenance charge and waived the $25 penalty for discontinuing the maintenance plan before the minimum four months were up.So I'm not too impressed with the technical knowledge of DISH's phone support people, although they were always courteous and friendly and were either located here in the states or, if elsewhere, their English was very good. The service guy that came to my house was great.In short, if you replace your older DISH receiver (like the 311) with a VIP receiver AND KEEP YOUR OLD (300) SATELLITE DISH and end up with a lot of missing channels, including your local channels..... run the Check Switch Test (Menu Button - System Setup - Installation - Point Dish) and as long as you know the satellite dish is aimed correctly, SAVE THE RESULTS. This will update your receiver with information about which satellites it currently see and the receiver will adjust itself accordingly.Although I haven't connected my 2TB USB hard drive to the receiver yet ($40 one-time charge to DISH), I've really enjoyed the fact that the VIP211k's remote control can control our TV (like volume and input source) and our Sony Blu-Ray Player/SmartBox (NetFlix player). And, even though we only subscribe to the $20/month Welcome Package, a lot of channels are broadcast in HD and they look great. Definitely a good purchase.

Good Receiver for the price note it is a referb unit does what it should yes I'd buy again so far no issues noticed the unit gets very warm. To keep it from using power I use a power strip turns off all my systems when not home, takes 5 min for it to boot up find the sat signal and down load the tv guide unless you keep it pluged in all the time to power. I live in FL have a 100.4 multi sat HD dish antenna can not get beyond signal strength of 5 on a scale of 0-10 from my location Tampa FL. sound is awesome runing it thru a 5.1 suround sound receiver. HD is awesome. When setting up account with dish network takes only mins if you buy your own unit will not be charged lease fee of $7.00 per month. I tried it 1st by setting it up Antenna in the back yard bought a 5 gal bucket Wal*Mart one bag of quick driying cement made sure Pole is level aimed dish got signal took software download call dish next day took reveiver & dish and small monitor to the roof and sat signal finder aimed dish ran 100 feet RG6 cable from Walmart thu atic to the living room works great had unit for about a month now 120 ch pachage & HBO & tax $89.00 per month if you lease there unit & sat Dish ant they offer all CH & movie Ch's for "Three month's" @$29.00. Once you have an account set up and go on line to change your movie package an pay your bill on line too. Very nice -- Rich Tampa FL. ---

Receiver arrived and is missing remote that was to be included per product description.

This satellite receiver developed what appeared to be a software problem after 10 months, at least according to DISH. I am not sure there was anything wrong with the existing VIP211K Receiver. DISH said they would replace the receiver, but would charge me $ 15 to ship it and I would have to return my existing receiver or they would charge me for the replacement receiver. Spent hours on the phone trying to set the replacement up to no avail, and finally talked to the satellite dish people and found how to set it up.When I received my DISH monthly invoice I found that DISH charged me $75 to replace the receiver PLUS $ 15 to ship it, and $ 12.00 in sales tax. When I contested the $75 charge, DISH said that the charge was because I had purchased the Receiver from AMAZON.com, not DISH but as a courtesy since they didn't advise me of this $ 75 charge, they would reverse it, but refused to reverse the sales tax charge. When asked if the VIP211K receiver had a warranty and was told by DISH that purchased DISH receivers HAVE NO WARRANTY, including apparently those purchased from DISH rather than leased receivers. So if you buy a VIP211K, or any other satellite receiver from AMAZON.com or anyone else for that matter, be aware that you have NO WARRANTY.