What is ORIJEN’s philosophy towards its food?

ORIJEN reflects Biologically Appropriate philosophy, offering high-quality recipes that mirror ancestral diets, packed with premium animal and WholePrey ingredients for nutrient-dense meals.

What are WholePrey ingredients?

WholePrey diets include meats, organs, and bones, reflecting a natural diet and reducing synthetic ingredients, supporting cats' health with nutrient-dense meals.

Where are ORIJEN’s ingredients sourced from?

ORIJEN partners with trusted farmers and fisheries globally, ensuring quality and sustainability. We source lamb from New Zealand, fish from Scandinavia, and other premium ingredients for high-protein foods.

How do I transition to ORIJEN food?

To transition, mix 25% ORIJEN food with 75% old food, gradually increasing the new food over 10-14 days until fully transitioned, aiding your cat's digestive adjustment.

Are ORIJEN foods supplemented with amino acids, vitamins or minerals?

ORIJEN foods feature WholePrey amounts of fresh meat, organs, and bones, providing natural sources of essential nutrients, eliminating the need for synthetic additives.

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.