Philips Hue White Starter Kit: Smart Bulb Twin Pack LED [B22 Bayonet Cap] Including Bridge, Works with Alexa, Google Assistant and Apple HomeKit, A Certified for Humans Device

The product is easy to set up and use and is recommended. However after set up I began to receive disgusting messages through the naming field on the bridge and also my bridge link was removed (emails received from Philips Hue advising me of this). This was an alarming experience, and happened four times. I called Philips Hue and they told me that this was unheard of and didn’t seem to believe me. I purchased the product “as new but with damaged packaging”. I can only surmise that this was in fact a return and the previous purchaser had set up the product and had retained a link. (There is a way to check if anyone else is linked and I have carried out this check am satisfied that the product is now finally secure). I pressed the factory settings reset so that may have removed the linked account or the individual may have removed their account themselves. This whole experience leaves me with the conclusion that both Amazon and Philips Hue have serious questions to answer on management of returns of smart products. If it wasn’t a return then the questions are even more serious.

I bought the hue bridge starter kit plus other bulbs and found it easy to set up. I downloaded the app which tells you what to do and connected the bridge to my tplink m9 wifi mesh system which is connected to my sky router, everything worked first time, you just need to plan room and location names, it also connected to Alexa, you just need to think about room names and zones, and the lamps remember their last setting so don't come on full everytime you switch them on. Can't stop buying bulbs now. A bit expensive but lights are much nicer and have more control. Most of the bulbs I have bought have been the 'white ambient' ones which are better than plain white even if a bit dearer. I do recommend these.

UPDATE 2/2/20We have had this system operational for over a week now and wow, everyone in the household loves it. All you can hear are the kids asking alexa to turn on lights, turn off lights, dim lights etc etc. It is so easy to use with the Phillips Hue App ( even more so than the alexa app ), so you can have total control whenver you want.We have set arrival and departure settings and they all work and we have set alarms for the morning and all th elights we want turn on so they can get out of bed.We are now in the process of conveting the rest of the house to hue bulbs. Honest opinion is get these ones instead of the cheaper less reliable ones. They are worth the money and are compatible with the apps, alexa and the bridge system which we bought at the same time. Perfect.I ordered this pack in the evening and it arrived the next day with no hassle.Arrived in a secure prime box and inside contained the phillips box. Insode were two bayonet white lamps and the bridge unit.Installed the bridge unit first - you need to connect the ethernet cable ( provided ) into your hub and the other end into the bridge. The other lead is the power cable.Once the three blue lights come on the system ( bridge ) has been recognised.You can use the alexa app to configure, but i found the Philips Hue app both easier and much more pleasing to look at and easier to function around.The unit was up and running within 5 minutes. I have just bought two additional lights ( pearl ) for a ratton lamp.All lamps are now in a group and can be controlled as a group, individually, when I am out, or when I arrive home.Perfect and will no doubt buy lots more to add to the system.I have dropped stars on value for money as they are expensive, but after readng reviews on some of the cheaper ones, I decided to take the leap and buy the decent stuff, I have not regretted it in the slightest.If you are going to do this and want a starter pack then this is the one you need. The bridge allows you at add more than 10 lights and it means you can control it when you are outside the house, set routines etc when you are away and control them when you are out.Stuck in traffic, so switched on the lights via 4G and when I got home they were all on where I had asked. Great for piece of mind.Now, I need 4 x G10 bulbs, but at the price they want they are are ging to have to wait for me to justify it.Or I wait to see if they put them in the sale

Bought this because purchased other smart bulbs that kept losing the wifi and a bit of false economy really so, went for what is considered a product leader. Not disappointed so far, reliable, works well with other smart tech like Alexa, app great and easy to use....overall very happy. Gave a 4 because its just expensive! Will cost nearly £400 if I was to kit out all my bulbs with Phillip's Hue. Cant fault the hub, excellent and I would suggest needed if your intention is to expand the.phillips range so cheaper to buy as a kit. Great product (s) though cant fault it so far.

This product was easy to instal but failed within minutes. After spending hours trying to find the problem, I tried to reach out to Customer Support. There is no Customer support. Appointment times for a technician to phone me passed with no contact, no missed call. My Phone calls went unanswered, except once, where a call centre worker spent ages collecting all sorts of Marketing information from me, before telling me that I had to wait a month before Philip's would help me. Is Philip's Hue a good product? I have no idea whether I had a faulty item or my App was at fault. All I know for sure is that Philip's Hue has effectively no Customer Support. Buy a starter kit and you will be on your own!

I already had a Philips Hue lamp so tried to add the bridge and bulbs using my existing app (HUE BT). Using the HUE BT app failed to setup the bridge and bulbs. I wasted time & effort because the app appeared to offer this functionality. It was even half working but not properly.Only when I realised that another app was required, called HUE that the setup was quick and easy. Now the bridge, bulbs and lamp are all working with Amazons ALEXA just as I want.Would like to see a single app to setup & control ALL Philips Hue devices.Great product if you can get the setup right.