Question 1

Why can't my pet camera connect to WiFi?

Accepted Answer

Ensure your phone is connected to a 2.4Ghz WiFi network during initial setup, as our cameras don't support 5Ghz WiFi. Place the camera within 3 feet of your router for setup, We recommend using the latest version of our app for a stable experience.

Question 2

What should I do if my cat camera disconnects or shows an error message?

Accepted Answer

For a stable connection, please use our latest O-KAM pro app. Avoid using the outdated Eye4 app. The new O-KAM app offers enhanced stability and a stronger network connection.

Question 3

Is cloud storage mandatory, or can I use the VSTARCAM camera without it?

Accepted Answer

Our indoor pet camera can be used without a subscription to a cloud service. A subscription is required if you want to access video clips stored in the cloud. To avoid additional costs, you can use a memory card.

Question 4

How to share the cat camera with my family ?

Accepted Answer

Start by having a family member sign up for a new account, using a new email account when signing up. Go to Settings, select Device Sharing, then enter the device password, Generate Code. Open the app, select the device type, then scan the code

Question 5

Why does my pet cam rotate on its own in the wee hours of the night?

Accepted Answer

It has 2 reasons (1. Camera will reboot after a power outage and the camera will rotate itself in a self-testing circle; 2. Camera will silently start up at night, clearing the cache, and will also rotate itself to protect against network outages)

Question 6

When I was away, I set the laser pointer to start playing, but it rotated downward and couldn't move upward?

Accepted Answer

1. Please disconnect the camera's power source, wait one minute, then restart it. 2. After restarting, open app, locate the “Gimbal Calibration” function in device settings, and perform it once. 3. Ensure your device firmware and app are up-to-date.

Question 7

My laser pointer cannot move downwards, and the laser function is not working?

Accepted Answer

1. Reset to factory settings and update to the latest firmware. 2. Gently and slowly adjust the camera lens up and down. 3. Then restart the device.

ASIN	B07Z3RJGZD
Alert Type	Motion Only
Antenna Location	Indoor Security
Best Sellers Rank	#76,501 in Pet Supplies ( See Top 100 in Pet Supplies ) #138 in Pet Cameras & Monitors
Brand	VSTARCAM
Built-In Media	Camera Body
Color	White
Compatible Devices	Smartphone
Connectivity Protocol	Wi-Fi
Connectivity Technology	Wired
Control Method	App
Controller Type	Apps
Customer Reviews	3.9 3.9 out of 5 stars (1,659)
Effective Still Resolution	3 mp
Enclosure Material	Plastic
Field Of View	107 degrees
Form Factor	Dome
Frame Rate	30fps
Indoor Outdoor Usage	Indoor
Installation Type	Surface-Mounted
Item Dimensions	4.96 x 4.25 x 5.39 inches
Item Weight	11.68 ounces
Light Source	Infrared
Manufacturer	VSTARCAM
Mfr Part Number	C38S-P
Model Name	C38S-P
Model Number	C38S-P
Mount Type	vertical / wall mounting / ceiling
Night Vision	Night Color
Night Vision Range	15 meters
Number of Channels	2
Number of Items	1
Optical Zoom	5 x
Other Special Features of the Product	3MP, Motion Detection, Two-Way Audio, Night Vision, 2.4GHz WiFi, Alarm, Interactive Laser Toys, Wireless PTZ Technology, 24/7 Local Recording, Multi-User Sharing
Photo Sensor Technology	CMOS
Power Source	DC
Room Type	Living room, bedroom, office, shop
Shape	Dome
Specific Uses For Product	pet fun, pet monitoring camera
Unit Count	1 Count
Video Capture Format	MPEG-4
Video Capture Resolution	1296p
Video Encoding	MPEG-4
Viewing Angle	110 degrees
Voltage	5 volts
Water Resistance Level	Waterproof
Wattage	3.7 watt-hours
Wireless Technology	2.4GHz Wi-Fi

Pet Camera with Laser, 3MP 2.4GHz WiFi Interactive Dog & Cat Laser Toy with Night Vision, Motion Detection Alerts, APP Remote Control Indoor Security Camera for Pet Monitoring

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