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| Best Sellers Rank | #196,412 in Books ( See Top 100 in Books ) #50 in Service Industry (Books) #57 in Retailing Industry (Books) #117 in Leadership Training |
| Customer Reviews | 4.4 4.4 out of 5 stars (391) |
| Dimensions | 5.7 x 0.9 x 8.4 inches |
| Edition | 1st |
| ISBN-10 | 0071477845 |
| ISBN-13 | 978-0071477840 |
| Item Weight | 13.6 ounces |
| Language | English |
| Print length | 224 pages |
| Publication date | October 5, 2006 |
| Publisher | McGraw Hill |
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