What is the dimensions of the bag? Not the Package dimensions but the actual dimensions of this bag?

16½"Wx8"Dx12½"H; bottom 14½"W; 14" handle drop

Is the bottom firm so it won't crush in on the dog or soft?

Yes, there is a hard bottom so the dog can "stand" or "sit" without getting smooshed into the bag.

I think it depends on the length of the dog if too long they dog may put their feet over the front and that might crest a balance problem

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