Question 1

I phone  falls out! Why?

Accepted Answer

It should not fall out when properly adjusted.

There is a depth adjustment and width adjustment as well.  This is designed to allow you to slide the phone in and out easily.  If you are holding it upside down and expect it to stay in the Phone Caddy, it will slide out.

If you want to contact us directly, please send us an email from our web site.

We also have an adjustment video online as well as using the QR code on the instruction flyer.

Question 2

One of the adjustment screws fell out and now the unit is not functional. Can i purchase an adjustment screw?

Accepted Answer

I really do not know, you might want to take the unit to a local hardware store and see if they can find a screw that will fit.  Otherwise, what you might want to do is call the manufacturer and ask them if they have any replacement screws, they even might send you a new unit.

Question 3

Any experience on long term securing? i just ordered and i am concerned the velcro won’t hold over time? any plan to add a magnet?

Accepted Answer

The velcro will hold up well over 500+ rounds.

You will see some reviews that the velcro or loop broke after a few rounds due to a factory defect.  We stand behind our products and always offer a FREE parts kit and/or replacement by contacting our support team through our email address found on the website printed on the back of the Phone Caddy.  If after years of use, you need a new strap, thumb screw or bag, drop us an email.  We can make the same parts kit available at a low price with FREE shipping.

We started with magnets on our very first prototypes, and you can ALWAYS knock it off the cart if you bump into it or the terrain is bumpy enough.  Balancing the strength of the magnet between too strong that you can't get it off the cart vs. not strong enough to hold under rough conditions is problematic.  We have always felt that magnets are convenient, but not as reliable as a strap to secure our very expensive cell phones.

Question 4

Can holder be rotated so you can watch phone horizontally? Looking to Mount to watch sports

Accepted Answer

Unfortunately, it cannot be rotated.  The design allows you to quickly slide your phone in and out of the Phone Caddy so it need to remain in a vertical orientation.

ASIN	B08F3TDYGV
Best Sellers Rank	#49,311 in Sporting Goods ( See Top 100 in Sporting Goods ) #96 in Golf Cart Accessories
Color	Red
Customer Reviews	4.6 4.6 out of 5 stars (6,042)
Date First Available	20 November 2020
Item Weight	91 g
Item model number	DESERTFOX-PC2040D-RB2
Other display features	Wireless
Package Dimensions	9 x 7.5 x 6.6 cm; 91 g
Special features	Adjustable
Whats in the box	One Phone Caddy

Phone Caddy (Red)

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