I’ve gone round and round with you for a month now. Send me a new battery now. U keep answering my emails on a Friday then telling me oh it’s the week

OMG. I have the same problem. I bought 3 bikes. 1 works great. The baterry lasts for hours. The other 2 have falty batteries. At first they sent me a whole bike to take out just the battery. But that battery didnt work either. While waiting for the battery they charged me for the replacement bike because I didnt return it because I was waiting for the battery. If they send me 2 working batteries I will be happy. The 1 bike that does work is awsome and my kid loves it. However I have 2 other kids waiting for the batteries. p.s. I did finally get a email from UPS that 1 battery will be here in 2 days.

is there a way i can buy a replacment motor?

Dear customer, if your motor doesn't work, please contact us via Amazon, our after-sale team will help you.

Dose the battery come pre charged?

Yes, its pre-charged to a certain level. But you should charge completely before first use.

What is the top speed going full electric on the bike?

I can confirm: 19.8 mph. Iv'e put about 300 miles on mine since I got it on 7 Oct and havent had any problems with it. ..It's not built for comfort though.

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Description

⚡ Ride the future today — don’t just commute, dominate your path!

SAFETY MEETS TECH - Smart LCD display, disc brakes, and bright LED headlights keep you informed and secure from dawn till dusk.
EFFORTLESS POWER BOOST - Conquer urban streets and rugged trails with a robust 350W brushless motor hitting speeds up to 19.8 mph.
TAILORED RIDING EXPERIENCE - Switch seamlessly between e-bike, assisted, and normal modes to match your commute, workout, or adventure.
BUILT FOR COMFORT CONTROL - Durable aluminum frame, lockable front suspension, and 21-speed twist grip gears ensure smooth rides on any terrain.
RIDE LONGER CHARGE SMARTER - Removable 374Wh lithium battery offers up to 60 miles in assisted mode and charges fully in just 5 hours.

The TotGuard5856 is a versatile 26-inch electric mountain bike featuring a powerful 350W brushless motor with a peak of 500W, a removable 374Wh IPX5 waterproof lithium-ion battery offering up to 60 miles range in assisted mode, and a durable aluminum frame with 21-speed gears and front suspension. Designed for adults 5.3-6.1ft tall and up to 300 lbs, it combines performance, comfort, and safety with smart LCD display, disc brakes, and LED headlights, making it ideal for commuting, exercising, and trail adventures.

Specifications

Bike Type	Electric Bike
Age Range (Description)	Adult
Brand	TotGuard
Number of Speeds	21
Color	Black+Red
Wheel Size	26 Inches
Frame Material	Aluminum
Suspension Type	Front
Special Feature	Adjustable Seat, Headlight
Included Components	E-bike, Kickstand, Manual
Size	26‘’
Brake Style	Disc
Specific Uses For Product	Trail
Item Weight	45.1 Pounds
Style	Athletic
Model Name	T-266-UL
Power Source	Rechargeable Battery
Wattage	350 watts
Wheel Material	Aluminum
Lithium Battery Energy Content	374 Watt Hours
Seat Material Type	Plastic
Warranty Type	With 1-year warranty and long-term technical support
Maximum Weight Recommendation	300 Pounds
Assembly Required	Yes
Bicycle Gear Shifter Type	Twist Grip
Is Autographed	No
Number of Handles	2
Skill Level	Intermediate
Fender Material	Plastic
Manufacturer	Shenzhen Chirrey Technology Co., Ltd
Item Package Dimensions L x W x H	54 x 25.5 x 9.5 inches
Package Weight	24.95 Kilograms
Item Dimensions LxWxH	54.33 x 9.84 x 25.98 inches
Brand Name	TotGuard
Warranty Description	1 Year
Material	Aluminum
Suggested Users	unisex-adult
Part Number	5856

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