Jura Z10 Aluminum White

I’ve been using the Jura Z10 every day for the past six months, and I think it’s about time I shared my real-life experience with fellow coffee lovers considering this machine. It’s a hefty investment, so I wanted to make sure my review is as honest and practical as possible. **Quality and Ease of Use**: Straight off, the Z10 feels solid and well-made, almost like something you’d see in a coffee shop rather than a home kitchen. It's user-friendly and tech-savvy, which I appreciate. I’m a big fan of customization, and this machine lets me tweak my drinks exactly how I like them, especially when it comes to foam! **Maintenance – A Love-Hate Relationship**: Here’s the deal – the Z10 likes to be kept clean, especially if you're using milk. At first, the frequent cleaning felt like a chore, but I’ve come to appreciate it. It’s all automated, so it’s not a hassle, but you do need to stay on top of it. The catch is the ongoing cost of filters and milk system cleaner, but for me, the quality of the coffee justifies it. The cleaning takes nothing... throw in some cleaner and push a button. The milk system cleaning takes 3 minutes so I usually do it while drinking my coffee. It also rises the system after every drink so I keep a cup under it so I don't have to empty the drip tray all the time. The frequent cleaning is what keeps the machine running great and the coffee premium so it's a labor of love... and hardly any labor. **Nice Extras But With A Caveat**: The milk fridge has been a game-changer for my milky coffee drinks, keeping everything conveniently at hand. It's a separate purchase, but I can't imagine not having it. Also, the hot water dispenser is perfect for my tea-drinking moments. But here's a quirk – the machine is quite particular about ingredient levels. If you’re low on beans, water, or milk, it’ll start your drink and then stop midway to tell you to refill, which can be annoying. I’ve learned to check everything before I start brewing to avoid this hiccup. **Final Verdict**: Yes, the price tag made me think twice, and yes, the maintenance can feel a bit much at times. But considering how much I used to spend at Starbucks and how often I use the Z10, I’ve got no regrets. The quality of the coffee, the convenience, and the overall performance make it a worthwhile addition to my daily routine.

Our 2005 Jura was top of the line ,we loved it and after all the years hated to make the effort to learn a new pot. But Wow!!!! Just Wow ! Upon arrival the new model was a little intimidating, so we looked up “unboxing” on You Tube. After viewing the video a couple of times we still felt intimidated so used the stop , rewind view again approach. We had also bought the cool milk refrigerator, which required a different video. (Some things about our tech world are wonderful) Everything fit together and it was time to make coffee. We use dial on top to scroll through the screen, rather than scrolling the screen with our fingers. Mainly because we are in our seventies and our fingers are not as flexible as they used to be. After setting the water hardness and the length of time for the machine to remain turned on (we chose 9 hours) we put milk in the cooler. And made our first cup of cappuccino. I have found cappuccino is my favorite selection. I put three tablespoons of a sugar free syrup in my cup. Dial the photo then touch the screen. While it grinds I can make it stronger with more volume . In the morning I like an 8 ounce serving in the evening a 4 ounce. My husband likes the cold brew selection . And the hot water selection for his tea. Clean up is a breeze . I put a plastic cover on the milk container , put that container in the refrigerator over night. Turn off the milk cooler for the night. Remove the connection tube . Turn my sink faucet on a fine stream of hot water. Put a drop of dishwashing soap on the tip end of the tube let the hot water run through it, for a minute or two. Then I put the tube inside the turned off cooler , lock the top on with its key. After cleaning the milk cooler I empty and wash the tray on the Jura pot, refill the water and coffee. So the next morning everything is ready to go again. I love this new Jura . It is so easy to use, and the coffee is delicious. Hope my review gives you the confidence to go for it .

I had this product for one month when the cold brew function stopped working (less than 30 cups of coffee). Upon contacting Jura they stated that the warranty wasn’t being honored because I purchased the unit through Amazon and a preferred seller wasn’t used. When I asked for a list of preferred sellers they couldn’t provide me one. Despite paying $4,000 for this product that lasted less than a month they expected me to pay for the repair and shipping cost both ways. The amazon vendor Luxxe Shoppe also refused to replace the unit so I simply returned it for a full refund. I wouldn’t recommend anyone buy a Jura after this experience!!! The coffee is great if you’re willing to spend $4,000 for 30 cups.

I have had the Z10 and milk chiller for 8 months now. It has made 2000 coffees and not a single issue. I do not regret such an expensive investment. I do maintenance when the machine tells me to, and I use Jura products for the maintenance. I use whole milk in the chiller and Lavazza Super Crema beans in the machine. The Good * makes great coffee * maintenance isn’t too bad * no mechanical issues * easy to use The Neutral * coffee sizes are small * adjusted presets on most all drinks to increase volume. After adjustment a latte is still around 7oz. * adjusted/increase preset milk temperature to max for each drink otherwise coffee wasn’t hot enough (no universal milk temperature setting - must be set per drink) (default milk temperature is too low - drinks finish warm and not hot) * spend average of 20 min per week on maintenance (changing water filter, cleaning milk head, cleaning milk chiller, cleaning cycle on machine). Do each as machine tells me to, and using Jura products only. Costs maybe $15-20/month. The Bad * wifi just doesn’t work. Don’t even bother, app doesn’t work without wifi. No remote functionality. * emptying drip tray is frequent; could use a larger tray. * the cost of the machine * the beans stick and don’t naturally fall into grinder. I stir them periodically to get them to fall. Update: we loved the Z10 so much we decided to get another automatic machine for our second home. However we got a Delonghi Rivelia which is around $800 instead of $3000 because we aren’t there very often. This machine isn’t available yet in America, but I wanted to compare the two. I have to say the coffee in the Rivelia is just as good and perhaps hotter than the Jura. The Jura with milk chiller has it beat in convenience - it is a true press one button and take your coffee. With the Rivelia you store your milk cartridge in the fridge, so you take it from the fridge, snap it in, choose your coffee, adjust the milk froth setting, take your coffee, put a second cup under, turn the milk dial to clean, then empty the milk cleaning water out of your second cup, put milk back in the fridge, then enjoy your coffee. So for $2200 you save a few extra steps. I haven’t had the Rivelia long enough to judge reliability. The Jura is going over a year making many coffees a day without a hiccup (with me doing all maintenance as the machine tells me to do it). I’m impressed with the Rivelia and its price. It has more steps but makes a great coffee and is less than 1/4 of the price. If budget is a primary factor I would do the Rivelia all day long. I’m enjoying both machines with no regrets with either one.

I went down the rabbit hole of making various espresso drinks by hand. It was fun, and I felt great whipping up custom coffees for friends and family. But after a while the fun of being the only person around that could operate the espresso machine and make coffee got old. And kinda boring. Enter this fantastic machine. It tastes as good as anything you’re likely to make or buy. You can dial it in if you want (I haven’t felt the need yet) it automatically cleans itself, and it’s quick and quiet. Yes, it’s spendy,, but to me, easily worth it. It’s gorgeous, well made, easy to clean and to operate. I still have my espresso machine, I thought I’d still want to make coffees on it sometimes, but that feeling is slipping away…

The Jura line costs between $4,000-$6,000 for the unit, not including basic accessories you must buy ($100) that should have been included with this hefty price tag. I returned the unit because the milk frother spit milk out all over, multiple times. This was following a deep clean of the machine as well as the milk system. I disassembled and cleaned the parts. Problem with this machine is you have to clean it after each beverage. It's very labor intensive, requires a lot of babysitting, and isn't worth the money. I had further problems with the milk frother and decided to return the product as defective. I got authorization from merchant WORLDWIDE DISTRIBUTORS IN VAN NUYS CA to return the machine which I did. Because it is a high value item I sent the product back in entirety, with all the custom packaging required to ship a product this delicate. I took photos of what was in the box as proof. Merchant acknowledges receiving the return and would not refund my purchase price because they claim what I returned was "materially different." Thus, they ripped me off for $3800 and there was no way to discuss or appeal to a manager, their decision was final, and AMAZON did not back up my purchase. Imagine. Free returns we're told! Yeah, until they deny that you returned their product. USE THIS VENDOR AT YOUR OWN PERIL. CAVEAT EMPTOR *Saeco makes a much better machine for $1200 that doesn't require the constant cleaning and froths milk even better. I make 6 layer drinks with it.

We had an older Jura automatic coffee maker but it finally died. This one is very nice and makes a great cup of coffee, BUT after almost 2 months of ownership, we still haven’t been able to figure out all the bells and whistles. The manual is useless for figuring out how to do much of anything. We’ve watched a couple of videos online, but still haven’t been able to do everything the company claims the machine can do. We are very computer savvy, but this machine isn’t super intuitive. We’ve just been experimenting. We also purchased the milk cooler but it stopped working after a month and we had to return it. Currently we are using the milk container from our old Jura machine. Not what we’d hoped for, but we spent hours trying to sync the cooler to the coffee maker and it only worked once for a bit. Then the cooler started giving us inaccurate milk level readings and wouldn’t keep the milk cold. We’ve come close to returning this machine and buying something easier to use, but we really love the quality of coffee this machine makes. It’s a real love/hate relationship at the moment.

The machine is 4.5 Star but Customer Support is lacking. What I will say is, if Jura Customer Support existed, I would have kept the machine. The Jura Z10 makes great coffee and drinks. I love the "True Americano" the machine makes (espresso first then add water) and my family really liked the cold brew feature which makes all of this a shame. I finally found a machine the whole family liked which helped me justify the cost but in the end, I had to return it. Reason for the return, Jura's customer support needs a major overhaul. I had two minor issues with the machine, Wi-Fi connectivity via the Jura J.O.E. app just would not work and, the machine began prompting me to empty the drip tray when it was already empty. I called Jura support, no fewer than 6 times, via the phone number provided in the documentation and via the Jura website, with no answer . The automated messaging service went through its greeting and and also provided alternate options to make contact. One option was to email Jura Support and the other is to "send a fax" to support. Umm, send a FAX in 2024? Hey, I guess it is an available option. I gave up being on hold each time due to no answer with my longest hold being roughly 40 minutes. To be fair, I was able to schedule an online consultation but ultimately missed it due to a work conflict. With no luck contacting support via the methods provided by Jura, I contacted Williams-Sonoma, a Jura Authorized dealer to see if they had a certain way (dealer only number) they use to contact Jura for their customers. I was given a different number which basically forwarded me to the number provided by Jura in its documentation and webpage. So here is my fear. What would happen if the machine was near its warranty expiration date and service or troubleshooting became needed? As the days pass (getting closer and closer to the warranty expiring) with attempts to reach support being made with no answer, suddenly the machine is out of warranty and I now have a beautiful $4,000 brick to look at. Let's say I was able to make contact after the warranty expired and explain my situation to Jura. Jura could opt to do the right thing and cover the machine one last time but at the same time, may not. That is the gamble I am ultimately not willing to take. I would be a bit hot with Jura!