BOLITE 18021 Bird Feeder Classic Tube Feeder Outdoor Hanging Wild Bird Feeders, Wine Red, 1.5lb

WHere do I get a replacement plastic tube?

Is there a seed catcher that's compatible with this feeder? I have a lot of seeds on the ground.

No matter how hard I try, the top can't be opened. I read other customers questions, they have the same problem.

I bought this and am having a hell of a time getting the lid to cone out to fill it what am i doing wrong? pull? turn? both