Avalon Self Cleaning Bottleless Water Cooler Water Dispenser - 3 Temperature Settings - Hot, Cold & Room Water, Durable Stainless Steel Cabinet, NSF Certified Filter- UL Listed

Update (1 year after purchase): Just under a year, the water started dispensing slower and slower until it just wouldn't dispense. When I checked my warranty, it was just past the 1 year so I took my precious time in contacting Avalon and decided to fix or see what was wrong. After watching a few videos on their website and some others on YouTube, I opened the top, I saw that the water was frozen, so I thawed it and it started to work for 1-2 days and it froze again. I finally contacted Avalon to ask for assistance and hoped they knew what was wrong. Tyler H was such a huge help! He gave me instructions to do what I had already done so there wasn't anything else I could do. Tyler says that the water shouldn't freeze again and I explained that it did. I wasn't expecting a replacement since it's past the 1 year warranty. They sent me a box to return mine and shipped me a new one! I can't express my gratitude enough! We drink so much water (and it's so important), that when it wasn’t readily available, I had to use a small water filter which wasn't fun for 7 people in a home. I'm so glad I contacted Avalon because their customer service is superb! Tyler was great to work with and very responsive! We are once again a happy hydrated family! lol Update (6 months): now that we have to replace our filters, it hurts that it’s $100! Update: it’s been a couple of months and we still love it. One of the complaints we have is that the tray below is small. The cups/mugs sit on it fine but just having it slightly larger would have been nice. I feel like my kids drink more water now that we have this and it’s easily accessible for them. My husband complains it’s sorta loud but I didn’t think so. It has a cooler so it sounds like a fridge kinda. Doesn’t bother me. Original: My husband and I put this together so imagine me reading the instructions and him trying to “wing it” as usual ha-ha. Aside from that, it wasn’t too bad to install. We did have to drill a hole in our cabinets to run the (small) hose through to the sink. The manual was sort of helpful but the photos were not great and hard to see and it could have explained things better but we figured it out. The cold water is cold, room temperature is cooler and the hot water is pretty hot and will great for tea, instant oatmeal and Cup-O-Noodles! As far as value, it’s not like I buy these things often (first one) so I don’t know but it seemed reasonably priced.

Bought 1st water cooler in 2021, after 18 months the cooler started to freeze, no dispensing water at all, after 2 weeks of emails with customer service and numerous troubleshooting actions (open the cooler, clean the cooler, plug and unplug, delaying tactics), they decided it was a "technical issue" but infortunatelly for me, it was out of the 1 year warranty, so they offer me a $50 coupon and the promess it won't happen again. In 2023, beleiving these people, I bought the second cooler, directly to them, since the coupon doesn’t apply to amazon purchases, 18 months later, guess what, it is freezing again. I called and they said the same exactly script from the first cooler. End of the story, 2 coolers and $500 later, I have no cooler, this is garbage and salespersons are misleading customers to buy this coolers knowingly that they are not going to work after certain ammount of time. STAY AWAY. DO NOT BUY. SAVE TIME AND MONEY. THEY WILL NOT HELP YOU, THEY WILL TRY TO SELL YOU ANOTHER UNIT AND MISLEAD YOU. 1ST WATER COOLER from: Support <[email protected]> to: Hector Hernandez date: May 17, 2022, 8:51 AM subject: Avalon Water Cooler [ ref:_00D1UxEWp._5008Z1qG2HS:ref ] Thank you for providing this information. We apologize for the trouble with your water cooler. We determined the tanks had frozen due to an error in the thermostat. This is something that can be corrected easily. Thank you for taking the time to provide your order information. After looking at your order information, we were able to see that your 1-year manufacturer warranty expired. Since your warranty has expired, we would not be able to replace your water cooler at no cost. However, we would like to provide you with 40% off a new water cooler of equal or lesser value. 2nd COOLER from: Customer Support <[email protected]> to: Hector Hernandez date: Apr 17, 2024, 2:52 PM subject: Re: Avalon Water Cooler [ ref:_00D1UxEWp._5008Z1qG2HS:ref ] signed-by: avalonh2o.com Hi, Thank you for providing this information. We apologize for the trouble with your water cooler. We determined the tanks had frozen due to an error in the thermostat. This is something that can be corrected easily. Unplugging the cooler is the only way to stop the cooler from freezing as turning the cold switch off is not sufficient. 72 HOURS LATER Based on the troubleshooting, it appears that a replacement unit would be needed as there would not be any further troubleshooting or replacement parts to resolve this type of issue. After looking at your order information, we were able to see that your 1-year manufacturer warranty expired. Since your warranty has expired, we would not be able to replace your water cooler...... we would like to provide you with (40%) off a new water cooler of equal or lesser value. (40% OFF WHEN BUYING DIRECTLY FROM THEIR WEBSITE, WHERE THE SAME WATER COOLER IS PRICED AT $299, when in Amazon is priced at $199 (WOW WHAT A HUGEEEEE DISCOUNT). Order summary avalon A5 × 1 Grey (-$149.99) $299.99 $150.00 Subtotal $150.00 Shipping $0.00 Taxes $10.50 Total $160.50 USD

I bought my unit as a used/very good condition - but after opening up the repackaged box the unit was still new and it even came with extra filters which was a plus+++. The filters are $90.99. I've been using it since beginning of Feb 2019 and today is nearing the end of Sept 2020 with no issues. Filters need changing few months back but the water keeps coming out :) The taste of the water isn't bad but need more filtering for the best tasting water. I added Frizzlife 3 stage under sink filter system and water is GREAT now! If you tired of lugging 3 or 5gal water bottles as i have been for over 20yrs with my last water cooler this is the unit to buy as i didn't want to rent someone else's unit. If i have anything to say bad/negative is that the water comes out a little slower than my old cooler. You do have the option of turning off the hot water tap in case your afraid of a child pushing the hot water button (the button does have a lock on it but isn't hard to slide and push) and burning themselves or wasting electricity keeping water hot for nothing. You won't be disappointed. Buy It!!! I paid $201.88 used/reboxed and now it $199.99 brand new :) so the price has come down!!! Thank you for reading my review!

Llegó dañado , requiero de ayuda

Was easy to install and the water tastes great. We have town well water which normally doesn't taste that good. The hot and cold water on demand is really nice. No jugs to haul is the best part.

The unit is awesome and better than I expected. Thank you for getting easy of set-up and managing it. The Hot water is perfect for a relaxing cup of tea ( if I every have to wait 3 hours to be as peek to Van Houtte coffee water service again..NOT). If I knew sooner about this company and product. Promise I would have dumped the previously mentioned company much sooner.. great service (2 days from order to delivery WOW 😲 , and looks great) ,built a stand and station for cup's and condiments. No problem . Simply hook up water supply line, (easy to do) turn on water wait 15 minutes. Walla cold and hot water 🌊💦 10 of 10 and kudos to them.

Do NOT recommend this machine or the seller/company. Poorly built with cheap materials and even worse customer service. Important note: Filters require replacement at the cost of $150 every 6 months. Machine was leaking within the warranty period so we reached out to the company who emailed us information of how to fix the issue. Months after thinking the issue had been fixed, leaking from the spout was still an issue. It’s been an ongoing issue, so much so that it has damaged our wood floors. Years later and there’s permanent damage and the leaking spout has worsened so we had to unplug it and discontinue using it all together. We emailed the company who sent us a link to “fix” the issue by using a paper clip around the opening of the spout. This is a temporary amateur fix. The machine has a design flaw. The company did not offer a fair solution: A. Pay additional money for them to send a replacement part that does not guarantee a permanent solution or B. A 15% discount for a new machine This product has had many negative reviews for a reason. At least its a nice looking piece of junk.

Finally free from the bottles! I took a few months before writing this review. The taste is perfect, filters are easy to get, and the setup is simple. I got rid of my other two bottled water dispensers.