GraywindSheer Vertical Blinds Sheer Curtain Drapery Privacy Light Filtering Vertical Shades, Custom with Up to 157", One Size (Fabric Samples)

I bought a large motorized vertical sheer and was able to assemble and easily install. I love these sheers. They are better than the Luminette Sheers from Hunter Douglas (and cheaper). You can wash them and even go through them with no trouble. The instructions are sometimes cryptic but the customer support is awesome. I sent an email to [email protected] and got all my questions answered. Also, the packaging was wonderful and protected all components nicely. I highly recommend this product.

The media could not be loaded.  This is a one day job that took nearly 2 months to complete...The good news however: The curtains look and work beautifully...The sad story....A great deal of time is required to properly specify all of the required details and dimensions.After submission to the factory, a final document was agreed upon and the order was placed...The blinds arrived about 30 days later in two shipments...An instruction manual was provided,...but was for a single track model, which drew to one side... .. My blinds opened in the middle... After attempting to puzzle things out, the factory was contacted by email, and the proper manual emailed back... One week lost.The package contained some unidentifiable metal channels which were obviously included in error...After installation, the curtains were successfully paired with the hand controller, and the curtains appeared to work... However, a critical screw was not tightened properly, and fell out. The blinds travel was limited and unpredictable... Many photos, videos, and emails with the factory, finally resulted in their sending a detailed video of the assembly. From that, we were able to track down the missing screw and the blinds again worked perfectly (and have continued to do so).Total time from order to operation was nearly 3 months...Throughout this period, the factory tried to trouble-shoot the problem from 12,000 miles away...and never failed to respond to our requests for assistance... Their detailed video was of great assistance in tracking down the problem...

These blinds are great! We have a large double sliding door and one of things I love the most is the natural light we get. But I wanted to add some privacy. These blinds were the perfect solution! When the tilt is open the light come through beautifully but we have the privacy.Now let me tell you about the amazing customer service! We had an issue with the track and contacted customer service. They were super responsive and really tried to solve the issue over email sending us videos. When we exhausted our options and we couldn’t repair it ourselves they quickly send us a new track. The new track works great and we love our blinds. We also ordered order shangrila blinds from this company and are very happy with those as well. Thank you so much Graywind for your amazing customer service!

We had these installed by our contractors during our renovation. They had a hard time with the instruction manual as it wasn't very clear. They put up all the vanes, then had to take it all down and re do. Love the look of the blinds but it's just so complicated to use with the remote and the manual wasn't much help. We have had the blinds for months now and paired it with our Google home. The manual it came with is not very helpful and we couldn't find a customer service number to call. There are no voice commands list available in the instruction manual (or anywhere online) so when we tell Google to open or close blinds it does something weird. As of last night the unit was unplugged. When I plugged it back in this morning, the remote isn't working with the unit! Ugh. I wish it were easier!

the Product is good and price is good too, but I was very confused about the install instruction. They shipped me about a month, then they told me that shipping was lost after passed by the delivery day. They replaced a new shipping to me after 4 days. Install instruction is very unclear, so it made the Amazon Customer service, my plumber and store sales were keeping going to call forward 3 or 4 time to discuss if the product was shipped the wrong , because my order is left side to open, but the product's instruction said the product is opening at the right. finally, they told me to switch the side to install to make left side to open.

Instructions were lacking but Graywind worked with me to get the issue resolved.