Touchstone Forte Elite Smart WiFi-Enabled Electric Fireplace - 40" Wide/26.6" Tall - in-Wall Recessed - 60 Color Combinations - 1,500W Heater - Log, Crystals & Driftwood - 80052

The media could not be loaded.  I ordered this for my faux wall fireplace/mantle build. I spent a LOT of time researching electric fireplaces and settled on Touchstone based on a lot of positive reviews across multiple review sites. I am glad I did.The fireplace arrived well packaged and protected. Having a glass front is always a gamble in shipping but they had it secured and safe. Setup took a little while but the instructions were clear. I had built the frame of my wall already- I looked up the interior diameter for the wall via their website/manual so I knew how big to make it. It fit well and after a little shim work (my own doing from an uneven floor), it was level and secure. I decided to go with the log option for a more natural fireplace look, but it comes with the stones too.After getting it assembled I turned it on and it was producing a flame effect but only on one side of the fireplace (right side), and I noticed a knocking noise coming from the unit. I tried to figure it out myself and was worried my purchase was a dud. After calling Touchstone, I was transferred to a product support person and he was able to help me diagnose that the rod that rotates to produce the flame effect had come out of its holder on the left side. Product support walked me through getting the flame face off, and getting the rod back in its holder. He said every once in a while it can pop out in shipping, but if I still had issues to call back. It did fix my issue, so I was happy with the resolution.After fixing this, I played with different flame settings to find one I liked. I have gotten a TON of compliments on the ambiance it brings to my living room. I have not really used the heater function… I have a large open floor plan and when I had heat on you had to be pretty close to the fireplace to feel the heat. Not a big deal for me, I use it for the fireplace look and not to heat my room. I have no doubt it would provide good heat to a smaller room.Overall 5/5 for the product and 5/5 for customer support. I will recommend Touchstone to all of my friends and family if they are looking for a fireplace!

This Elite line looks great with the wider window, and the more modern looking vents. Definitely worth the upgrade from the regular Sideline option.We looked for electric fireplaces in the local stores, and everything seemed outdated or overcomplicated to install... we found Touchstone online which has great features and reviews.Our contractor installed it, but the instructions were straightforward for them to do the rough in, hardwire it, and then make it part of the statement piece in our room. DIY installation is possible, but you definitely need to have above the average skills.Color options for the fire and media are great, with different brightness levels. Once you connect it via wifi you can see so many more options that with the standard RC. It can also be controlled by Alexa, which is a really good feature. Heat output hardwired is good enough.Delivery warning: it arrived 12 days earlier than Amazon's estimate, and the tracking option was delayed. Keep an eye on it as the courier was trying to offload the panel in front of our main garage door without us knowing. It arrives on a pallet, which will require 2 to move because of the size.Overall, we are very happy how this looks and performs. Definitely an option we recommend.

The media could not be loaded.  We got the 60 inch elite version after looking at all the other competitors. This one looks best and super easy to mount. The remote could be a lot better (confusing icons), but once you set the colors you like, then you probably just use the remote to turn it on or off. I put my fireplace on a Insteon home control light switch so I can use voice control to turn it on and off, and program it to come on and off as desired. Note, these things are mostly for visual effect and add only marginal heat to a room. Our video is not rendering color of the log set properly. Looks MUCH better live and more natural, not so redish.To add some more details, the advertisement mentions the highest heat setting is 1500 Watts, yet we measured it to actually be about 1200 Watts (10 amps at 120VAC) in the highest setting, which actually I prefer to have the additional margin on a typical 15 amp circuit. I measured the Wattage of the visual effects, with heater off to be a surprisingly low 15-20 Watts for the LED lighting and flame effects motor combined. Thus, very little electricity cost when it is on for visual effects only.We also like the thinner border around the fireplace instead of some other models or other competitors with wide side frames. Of course this means you need to more accurately install tile around the fireplace since there will be only 1/2 inch overlap on each side of the frame. Although I would recommend having a contractor to install this unit, I will say I did all of the framing, tile work and installation by myself with no help, and I am an electronics engineer, not a contractor. It was easy and fun.I especially chose this model because it retains some settings when turning off the fireplace with a 120 VAC wall switch and later turning it back on. It remembers the flame speed, flame color, log set color, flame intensity and log set intensity. I never use the remote (just use the switch or Alexa voice control that I optionally installed).Lastly, we got fast and friendly support from the knowledgeable person when we called to ask a couple simple questions.The only other thing we would prefer that isn't in a lot of these types of fireplaces is an optional realistic sound effect of burning logs. Guessing that will be a future feature some day. We would buy this unit again. Nicely designed.

The picture says it all! The fireplace works perfectly with the app and the Alexa feature is a cool bonus! It’s worth the extra few hundred to get the elite fireplace as opposed to the standard, as the appearance is superior to say the least. Worth every penny.

So far we’ve had the fireplace working one day and all seems great.

The unit is very quiet and was easy to install by our contractor. The App stopped working after a few weeks :( The remote is ok.The fireplace is quiet and there are plenty of color combinations. Haven’t tried the heat other than to ensure it works.

El artículo no es de la medida indicada y no han echo la devolución lo recibieron desde el 14 de agosto hoy es 2 septiembre