OKAI EA10 Electric Scooter with Seat, Up to 25-34 Miles Range & 15.5MPH, Modern Moped Scooter Bike with 10inch Vacuum Tires (EA10 Pro, Pink)

The item arrived defective. Would not power on and made this odd electric buzzing noise. I thought it be simple to just send me replacement from Amazon but they won’t replace this like normally. Just give you a refund if you return it. The company that makes them don’t just replace it either on promise to return the broken one. No they want you to send them email with the Amazon order number and video showing it broken and they get back to you. Their whole process to get a replacement could take up ten business days or longer. You Berger just returning or buying a new one but because this been such a let down for her she does not want to buy another one and so now a I have a upset wife to sad father’s looking forward to all have matching scooters to rice together. They a lot Okai for ruin what was suppose to be some happy memories for us.

I had made a review stating in no conditions could I get to the stated max Mileage and that it was mathematically impossible with the voltage and watts.I was told to contact the company and they were trying to sell me a battery for more than I paid for the scooter.Less than a year later the battery has degraded so bad it died at 1 mile every 10% with a max speed of 12mph. Their store no longer sells the battery, and third parties sell it for WAY more than the scooter on the average sale price (right now it's $385 while a battery is over $400). Customer support is non-existent and then my charger FELL OFF (the plug physically fell off, it always stays on my wall) AND THEY WANTED ME TO BUY THEIR COMPANIES CHARGER FOR $60. if you try to find a matching charger anywhere it's near impossible as they specifically picked a very specific charger (8mm 54v) and I ended up finding on on eBay for $13.

Adorable, high quality scooter! Easy to ride, comfortable and fun. I've only had it for a few months, so not sure about durability. Also, I doubt that it gets 34 miles on a charge! But, scooters rarely get the mileage advertised...So, overall, I love it.

Long time waiting for get non use able items

I bought a scooter from okai, it failed on the 2nd day, I wrote to okai, they gave me a barcode, and I shipped it. A full month passed, I called every week, I sent an e-mail, and finally the scooter came, they changed the broken iron on the front side with brown. It was faulty, it wasn't working. At the moment, they didn't fix it, they ate my 1 month and stole their iron.