Awnlux White Motorized Modular Retractable RV Awning Full Set Assemblies for RV, 5th Wheel, Travel Trailers, Toy Haulers, and Motorhome - RV Trailer Awning for Home or Camper - 11x8 Ft - Burgundy Fade

The awning is well constructed and solid. I had a slight shipping issue so that's the reason for deducting one star. I replaced the screws for the mounting rail with shorter ones. I also didn't find the main screws that hold the arms to the RV wall were very good. I used another type of self-drilling screw. The instructions weren't great but they were good enough to figure it out. I slid the awning into the groove on the wall first then installed on the roller. Also you should lube the awning and the dowels with something ( I used Super Slick Slick Stuff) .FOLLOW-UP: After I got this installed I proceeded to bend one of the arms. This was purely my fault. My trailer has a latch on the rear that swings more than 180 degrees around to the side of the trailer where the awning was mounted. I closed the awning while the latch was in the way. The motor must have some serious torque because the part that bend was pretty beefy. I contacted Awnlux and sent pictures of the damaged part. They did charge me for shipping the replacement, but the customer service was excellent and the new part got to me very quickly. I'm raising my rating to 5 stars in response to fantastic service.

No directions for assembly and it's worse than Ikea furniture to assemble. We called customer service and they told us there working on a video. Doesn't help the poor bastard who bought it before they had any instructions. After 3days and four people we figured it out. There measurements are way off,don't go by them.Its a great electric unit,and you will need to purchase bolts,screws,wiring to meet your specific installation,half there hardware stripped or snapped. If you can get it mounted it's a good unit. Do not expect any help or advice from the company. The video they refer is a outdated you tube video and not going to help you at all. Two of my helpers work as installers for a competitor and both had issues with my install, mostly because of bad hardware and measurements. Good luck.

After US Customs made this shopping experience a disaster the seller made every effort to correct & amend the government interference & personally shipped a new product on their own a couple weeks after fabric arrived w/out brackets/arms/hardware. 1st time raising an awning but instructions included were concise & accurate as well as simple. Fabric very good quality as well as fitted perfectly. If you’re looking for a new awning as an upgrade as I was or whatever reason please give these folks a chance, You won’t be sorry.

The fabric came today, so all is good.

The media could not be loaded.  Great Awning! Great support! Had an issue where the motor wouldn't turn when engaged but it was because of wrong gauge of wiring. They walked us through what needed to be done with wiring and adjustment for open/close stops with motor. All and all very happy!

Make sure you understand that you need reinforcement behind where it mounts. Our camper had a manual awning before. There was no reinforcement behind where the new 20 foot power unit needed to go. Also our camper is the old ribbed type walls. The instructions you get are very vague. We put the fabric on 1 cog off so had to take it back off and move it. It was pretty easy to do. The motor and frame is very good quality. Better than expected, so is the fabric. We had to do some reinforcement once we seen where it had to go, but its is all on and works great. The fabric rail is included and is nice quality also. I would buy this again, and would have even better results now that I have put 1 on. Best bang for your buck in my opinion.