Nuki Smart Lock Pro (3rd generation), smart door lock with Wi-Fi remote access, electronic door lock turns your smartphone into a key, with Power Pack, Black

This smart lock really good. Easy to setup. Instructions are clear ans it adapted well on my door lock.It has been pretty reliable and works well with phone and optional keypad.The only thing to consider it is a bit noisy and a tad slow when closing or opening.Otherwise pretty happy with it.

This is a beautiful electronic lock that will fit most doors/locks that have a key (it fits over a key, which is how it locks/unlocks). It has great connectivity options and works with almost all home automation systems including HomeKit, etc. Using the native Nuki app, you can configure just about anything you can think of, including setting automations like lock at night, unlock in the morning, etc.It includes a rechargeable battery, but for the price, it should include a spare as well. It is very expensive for what it is, and battery life is poor (again, for what it is). I get about 2 weeks, locking at night and unlocking in the morning - which is not great. They have guidance for permanently wiring power to the lock, but this is not practical in the UAE.

Purchased in May, Installed in June 2023.Motor failed today, November 7th.I m questioning the reliability of the device after 5 months of work.No UAE based customer support makes it very difficult to make warranty claim (ongoing now). If I were to do it again, I would go with something that is locally supported. Nothing wrong with the remote team: they are just slow and you barely get any response until you call the international (Texas based Voice over IP number)...I am on day 8 (and counting) with a broken lock and Nuki in Austria (that's where the international support is) is still figuring out a way how to have a return label created for me to ship the deffecrive Unit to a warehouse in Germany before they can ship me replacement. Very disappointed.The local vendor E-cart through Amazon is not responsive either and it does not seem they are obliged to get involved.Biggest mistake.

The only thing I am not happy, is the speed it reacts. When you leave home and press lock, it takes at least 20 s to connect and react. Coming home, it works in about 90% as designed. In At least 10% it doesn‘t unlock the door by itself… Over all, it works, but the App is horribly slow

I asked for return, and they didn’t come or callThen they said in the system that pickup was rejected by customer which is a complete scam

The battery was only at 40% but it had been there for several weeks before I decided to charge again.Please note these are not PD charging supported so if you have USB type C chargers it probably won't work. It's best to use the USB A to C cable that comes with the lock. It works 100% of the time with our bar door with no external handle.

Little bit expensive

This lock dose what it should but to get full functionality you need to buy many extras such as the dedicated lock barrel, door sensor, keypad and spare battery pack which together makes it an expensive solution. The only other criticism is that it is somewhat slow to connect. However overall I would recommend this product.