you sent lustrous instead of silken shampoo...is it the same thing?

Im Looking for the same answer!?? Is there a difference between these shampoos

Is this product good for dry hair and hair loss

It is great for dry hair but don't know about hair loss.

I purchased the Lanza Healing Oil conditioner. I just started using the bottle and the pump isn't working. Can I get a replacement pump?

Linda, I have also recently purchased this same product and had the same problem.... fortunately, I purchased two bottles and the other pump works. I have no idea if you get a replacement pump for the bottle. I have been using Lanza products for several years and have only had a bad bottle pump one other time; with the silk serum, which i also use alot of and buy more than one bottle at a time. May I suggest contacting the email of the person/company from which your product was shipped. Sorry I couldn't be of more help to you.

Is this safe for Brazilian blowout treated hair?

Yes, The L'ANZA Keratin Healing Oil Shampoo is free of sulfates, parabens, gluten, and sodium chloride. It is safe to use on hair treated with Keratin hair smoothing treatments such as Brazilian Blowouts.