Treating People Not Patients: Transformational Insights on Hospitality and Human Connection to Provide High Quality Care Experiences for People and Practitioners

I rarely leave an Amazon review, but this one is very worth it! Treating People Not Patients book by Dr. Mike Sonick is a transformative exploration into patient-centered care, emphasizing the importance of hospitality and human connection in healthcare. With engaging life stories throughout his career and practical strategies, Dr. Sonick not only advocates for treating individuals with empathy but also highlights the importance of the reciprocal relationship between patients and practitioners. The book's accessible writing style and passionate narrative make complex healthcare concepts easy to grasp, providing experienced professionals and recent grads with valuable insights. This refreshing guide challenges conventional healthcare norms, inspiring a paradigm shift toward compassionate and person-focused care. Treating People Not Patients is a compelling must-read for anyone dedicated to elevating the healthcare experience for both patients, staff team and practitioners!

Mike did an outstanding job with his book. It’s filled with great stories and lesson and it would benefit any business culture. I look at Treating People not Patients more like an outline for a workshop that Mike could teach/inspire others on how to help run their organizations. Each chapter gives the reader great closing questions to challenge themselves on what they just learned.I have known Mike for years and it does not shock me how well the book is written knowing his commitment to excellence.Charles LorettoPartner, CWA

Dr. Mike Sonick's book, "Treating People Not Patients," absolutely warrants a five star review. This transformative work delves deeply into the essence of patient-centered care, shedding light on the pivotal role of hospitality and human connection in healthcare.Dr. Sonick's narrative is rich with engaging life stories drawn from his own career, accompanied by practical strategies that underscore the significance of empathy in healthcare interactions. More than merely advocating for patient-centricity, he emphasizes the complementary relationship between patients and practitioners, illustrating how it forms the bedrock of effective care delivery.What sets this book apart is its accessibility. Dr. Sonick's writing style makes even the most complex healthcare concepts readily understandable, catering to both seasoned professionals and new graduates alike. His passionate narrative challenges entrenched healthcare norms, urging a needed shift towards compassionate and person-focused care.In essence, "Treating People Not Patients" is a compelling manifesto for anyone committed to enhancing the healthcare experience. It's not just a book for practitioners; it's a rallying cry for elevating care standards for patients, staff, and practitioners alike. A must-read for all who seek to transform healthcare delivery.

"Treating People not Patients" is an informative work that many folks inside and outside the dental field can enjoy and learn from. No matter if you are a young dentist just starting out, a patient who is about to make a decision on a possible upcoming procedure or just someone trying to find out if your dentist "measure's up", this book is for you. Dr. Sonick gives you an uplifting look into his life's journey as he moved from his early experiences to his current practice. I highly recommend this book to anyone 'who wants to get it right' when navigating around the world of dentistry!Brian E. Phelps Sr.Owner and Author of 'The Legendary' Toad's Place

Treating People Not Patients is a delightful read, enhanced by the generous sharing of “lessons learned”, “concrete examples of mentorship”, “relationships” along with a commitment to “core values” that guide continuous improvement and success.Through “artful” storytelling, Dr. Michael Sonick systematically lays out a framework to achieve business success. Most any entrepreneur or small business can learn from the valuable content.The uniqueness of this book lies in its approach, which is relatable and comprehensive. Each chapter includes Summaries, Experiences and Questions to Consider. The reader is provided “actionable” insights on how to apply repeatable processes aligned with the “core mission” as defined by most any type of business.Treating People Not Patients emphasizes that dedication alone cannot achieve success in today's environment. To differentiate your business requires a strong focus and unrelenting execution on Mission, Ethics And Service(Hospitality) that insures a “positive and memorable experience.”Make such an experience yours, today.I highly recommend this book to anyone seeking individual or business success.Received as a gift from my cousin K CechReview by M. Robinson, Marketing Manager IBM Retired

Powerful. Authentic. Insightful. Dr. Mike Sonick brings back what was lost, expands on what is missing, and charts what it takes to create a successful relationship with patients and customers of any business. In his book Treating People, Not Patients, he gradually builds the ecosystem and provides the human elements necessary to make the connection with patients and customers flourish to its full potential.

Great read. Highly recommended to anyone working in healthcare.

I’ve been successfully practicing general dentistry for more than forty years, and have had many practice managers always focusing on treating patients. Dr Sonick’s book has been an epiphany for caring for the person not the procedure. It has allowed a seasoned practitioner to gain a better perspective of care. A real life changing book. Try it, you’ll appreciate it! The writing style is so personal, you will become fully engaged!! Thanks Dr Mike!!

Casual style and fun read . Recommend for anyone in dental field