Most shea butters are hard as a rock. What is the texture of this product? Is it creamy?

It has a creamy texture vs the 100% all natural African Shea Butter that I usually purchase. The Palmers brand is not for me. I prefer the 100% all natural African Shea Butter, actually. To combat the rigidity of the all natural product, I just allow a few seconds for it to warm in my closed fist. Thereafter, it applies just fine.

What is the difference (other than jar size) between this Palmer's "raw shea balm" and the Palmer's "shea butter formula" ? Which is better?

Balm is a bit more greasy, but both have excellent moisturizing properties and scent

Does this have any kind of seal under the lid? Mine just arrived with the lid slightly ajar and no seal underneath- is this normal?

No there is no seal under the lid

Is this suppose to have little chunks of cocoa butter in it like balls

Yes it’s a balm and very thick, you just have to rub it in really good

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Description

✨ Unlock the secret to irresistibly soft skin!

HYDRATION HERO - Soybean Oil and Cocoa Butter work together to prevent dehydration and improve skin tone.
VITAMIN E BOOST - Rejuvenate your skin while combating free radical damage with every application.
NOURISHING POWER - Experience the magic of raw African Shea Butter that melts into your skin for instant softness.
TRUSTED TRADITION - With over 180 years of expertise, Palmer's delivers results you can trust.
SUSTAINABLE LUXURY - Join the movement for sustainable beauty with ethically sourced ingredients.

Palmer’s Shea Butter Formula Raw African Shea Butter Balm is a 7.25-ounce nourishing body moisturizer designed for rough, dry skin. This balm is made from sustainably sourced raw Shea Butter, enriched with Vitamin E, Soybean Oil, and Cocoa Butter to deeply hydrate, rejuvenate, and improve skin texture. With a commitment to high-quality, natural ingredients, Palmer's has been a trusted name in beauty for over 180 years.