Question 1

Where to press to switch the reset button (a) from "off" to "set"; ?

Accepted Answer

Dear customer,

Glad to see you and thanks for reaching out!
To switch the reset button (a) from "off" to "set, pls find the back of TSA, there's a black square device to help to ste the new combination.

It would be more clearly to check the video about "How to reset the combination"
https://youtu.be/au7B2j9upmo

If there is any issue Please feel free to let us know. The customer service team will respond within 12H.
Have a nice day!

Best Regards,
LuggeX Customer Service Team (LCS).=

Question 2

cual es el peso de la maleta Luggex  de 28 con marco de aluminio 100 %pc ?

Accepted Answer

Estimado cliente,
Encantado de verle y gracias por contactar con nosotros.

El equipaje LUGGEX 28 pulgadas pesa 12.1 LB y el equipaje es un marco de aluminio 100% PC Zipperless Maleta

Saludos cordiales,
LuggeX Equipo de Servicio al Cliente (LCS).

Question 3

Hi can I purchase replacement locks ? I have purchased 3 zipperless suitcase 3 months ago and 3 of the locks do not open anymore.

Accepted Answer

Dear customer,

Thank you for your reaching out.
We understand your concern and I'm here to help.

LUGGEX Carry On Luggage is designed with TSA Lock, so there's no need to use key.

Do you want the key for the lock in the picture? If so, this is a TSA lock as well as a customs lock. The key for the customs lock is officially used and only the Customs Agent could own it. Generally, you can’t buy the key for the customs lock so we don’t provide a key to this luggage as well.

You can check its detail in this video
https://www.amazon.com/vdp/088e3f75d43e422188f3d70e9f322410?ref=dp_vse_lbvc_1

How to reset the combination
The original combination is 0-0-0. If you want to reset it, please follow these steps:
1. The original combination is 0-0-0. Switch the Reset Button from "OFF" to "SET";
2. Turn the Dials to your desired combination (e.g.:8-8-8);
3. Switch the Reset Button to "OFF", and now you can open the lock with the new combination.
Please remember your combination by heart.
How to use the combination lock
1. Turn the dials in the Display Window to the correct combination, and push the Button to open the lock.
2. Press down the lock to latch the luggage, then turn the Dials to any wrong combination. Now it is locked.

If there is any issue Please feel free to let us know. The customer service team will respond within 12H.
Have a nice day!
Best Regards,
LuggeX Customer Service Team (LCS).

Question 4

Is the lock a 4 digit code? Where are the photos of the lock

Accepted Answer

Dear customer,

Glad to see you and thanks for reaching out!

LuggeX Aluminum Frame Luggage with 3 digit code, pls check its detail in the video. https://www.amazon.com/vdp/040c70e5a8c643dba0fc09025c45ca4c?ref=dp_vse_ibvc0
How to reset the combination

The original combination is 0-0-0. If you want to reset it, please follow these steps:

1. Switch the Reset Button (a) from "OFF" to "SET";

2. Turn the Dials (b) to your desired combination (e.g.:8-8-8);

3. Switch the Reset Button (a) to "OFF", and now you can open the lock with the new combination.

Please remember your personal combination by heart.

How to use the combination lock

1.Turn the dials in the Display Window to the correct combination, and push Button (c) to open the lock.

2. Press down the lock to latch the luggage, then turn the Dials (b) to any wrong combination. Now it is locked.

If there is any issue Please feel free to let us know. The customer service team will respond within 12H.
Have a nice day!

Best Regards,
LuggeX Customer Service Team (LCS).

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LUGGEX Luggage Sets 2 Piece with Aluminum Frame, Polycarbonate Zipperless Carry On and 28 inch Checked Luggage Set, Black Hard Shell Suitcase 4 Metal Corner

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