CrossWave® OmniForce™ Cordless Multi-Surface Hard Floor Cleaner and Mop, Wet Dry Vacuum with Dedicated Dry Vacuum Mode, 3882

I previously had the older Bissell cross wave pet pro that was a plug in model. It worked great and I loved it. I was looking to upgrade to another Bissell and I ran into this one. While I’ve always shied away from cordless appliances due to their limited range in battery I decided to give this a try as it was always such a pain to have to plug and unplug the vacuum depending on where I was in the house. I was pleasantly surprised when I was able to clean my entire home with just one charge. I cleaned all the main floors including several area rugs on turbo speed. By the time I was done the battery was only at 43%. It was super easy to use and much lighter than the older model I had. Not only that with only the first pass through it cleaned my floors immensely, leaving the water in the tank black. Which was a surprise to me as I am constantly vacuuming and swiffering my house! Another feature I truly enjoyed was the self wash function. Cleaned the brush thoroughly, all I had to do was dump the water and let it dry. First picture is from the initial cleaning of the floors, second picture is from the self clean feature. Safe to say this is a great purchase and I will be coming back to update in several months.

I am in love!!! This is the most amazing floor cleaner I have ever owned and I hate to mop. My floor is never completely clean and I have a lot of floor. I ordered another brand and sent it back and thought I'd try one more time. I got this Bissell CrossWave OmniForce and can't get over how well and how easy it works. First of all, it charges on a stand so no cord. The charge lasts a long time. I cleaned my entire floor and only used about 40% of the charge time. I am not a technology person so the digital stuff scares me but this machine is so easy to use. First I vacuumed to dry surface. I dumped the container. Then added solution(included) and water to water basin. I push one button which releases water as you go over the surface. I did about a 5x6 area then pushed another button which switched to all dry so it sopped up the water and cleaned the floor. Then I moved back and repeated the process. I'm telling you, my floor has never been this clean. The dirty water in the dirty water tank was proof of what it got up. My floors were dry when I finished mopping an area (good for laminate) and at the end of the entire job, the mop head was almost dry. I dumped and rinsed the dirty tank, washed the mop head and set it out to dry then tested my floor for dirt. I got a clean white towel, wiped it across the floor, then wet the towel and did the same thing. No dirt showed on the towel!!!! Amazing!!! No more dirty socks!!! I am sooo excited!!

This machine cleans really well, when it works. After about 6 weeks I got an error code indicating that the clean water canister was empty. It wasn't. Because of the error code, the machine would stop dispensing water, leaving it a simple vacuum. I called Bissell support and they put me on a video chat to confirm the error code and the full water canister. Acknowledging the machine was broken, they sent me a shipping label and said they would send a replacement when they received mine. Of course, I didn't have the original box and this thing is pretty big so shipping it back was kind of a pain, but OK. I received the new machine a few weeks ago and this time I was smart enough to keep the box. Sure enough, a few days ago -- after using the machine 4 or 5 times -- same error code. I just got off the phone with the company (this time the service agent didn't "have access" to the video chat program so I had to email photos) and I'm waiting for another shipping label to send it back. Clearly they have a QA or design problem. I don't know why they built this thing to stop dispensing water when it thinks it's empty. Just flash the code and leave it to the user to notice that it's empty. UPDATE: My third unit started doing the same thing, but this time I figured out what's happening and fixed it. The clean water canister does not fit tight into the base, causing the flow of water to stop and the machine to flash the code for an empty canister. My fix is to place a rubber band on top of the canister before snapping it into place. The rubber creates enough pressure to keep the canister firmly in place. Hey Bissell, I 'm available as a product development consultant. At least you'll know someone is actually using your products before shipping them. UPDATE 2: I was wrong, again. This fix lasted for a while and then the machine started doing the same error message. Called Bissell and was put on hold multiple times for 5-10 minutes each time before finally getting approval to send it to them. Here we go again. I had to hunt down a large box and shlep it to FedEx. Got an email a few days later saying they received it and it would be repaired and sent back in a few days. Waited a couple weeks but heard nothing. Called them and went through the routine: Please hold, apologies for the delay, please hold, getting authorization from corporate, and on an on. After about 45 minutes finally got approval and I would receive a new machine in 4-5 days. Waited a week. Nothing. Called again and it was the same exact routine. Waited another week. Nothing. Called again and went through the same routine for a 3rd time. This time I got an email from FedEx confirming the machine is expected to arrive today. I don't want to even open it at this point. Anyone want to buy a NIB Crosswave? $50. They sent me a survey about my experience. You can guess how that went. The first question was whether I could understand the CS rep, so they know they have a problem with their overseas call center, which was like talking to a non-English speaking person in a bowling alley.

The Bissell CrossWave OmniForce Cordless has been a game changer for cleaning. I love being able to vacuum and mop at the same time — it saves so much time. It works great on multiple floor types and picks up dirt, pet hair, and messes easily. The cordless design is super convenient, the machine feels powerful, and it leaves floors looking clean and refreshed. Perfect for busy households, especially with pets. Very happy with this purchase and would absolutely recommend it!

This has been one of the best purchases I’ve made. It’s extremely easy to use, and the battery life has impressed me — unlike other vacuums that lose power in a single session, this one keeps going. Even during long cleaning sessions, I’ve never run out of battery after 3 months of use. The cordless design is a huge plus because you can move freely around the house without getting stuck or unplugging anything. If I could improve one thing, it would be the filter capacity. When cleaning the whole house, I usually need to empty the container at least twice. I also wish it came with an accessory to reach smaller or hidden spaces, since its size makes those tighter areas a bit harder to clean. Overall, it’s a great vacuum with excellent performance and battery life. Just a few small upgrades would make it perfect!

Edit: two week update. my apartment is much cleaner, it's so much easier to use this than a plug in vacuum and a mop, and then you realize how gross old mops really are. apartment overall is cleaner bc the floors are. original: I have a cat, he doesn't mind this vacuum and hated my other one. I have a thick carpet and this is able to vacuum and steam it. so my cat doesn't hate this vacuum, he just watches it. This is my first cordless vacuum, and my apartment has a lot of corners, so that's also really fantastic, I don't think I'd get a wired vacuum again. it got all the kitty litter off the floor, all the dust out, picked up more than my old plug in vacuum, the apartment smells great. I realized how gross old fashion mops were when I used this, bc I vacuumed and mopped my floor, but you're taking a dirty thing, even if you wash it, and putting it in yucky water, steam sanitizes and takes care of pet allergens so it's great if you have friends with pet allergies. it also cleaned some cat vomit off my white carpet, so it paid for itself on day 1, 6 out of 5 stars. I can't recommend it enough. The battery life is 30 minutes, this is the only drawback, but that's bc I bought the one for a thick rug, if you have a thick rug you need this... but it's so easy to setup, pick it up and go, I find myself just keeping the place a lot cleaner. I have used a less powerful shark one, I got this one on sale for the same price, this got up more, it's meant for pets, so there is a pet cleaning solution. I think this is why the battery life is shorter, but I don't need a corded vacuum or a mop anymore, so overall I'll have less stuff, and the place is cleaner and has less allergens.

This works beautifully, it's unfortunate I couldn't replace my older (seldom used) one which I apparently didn't use enough and the battery would not hold a charge. When not in use, I did store. I was advised to leave it plugged in going forward so that the same doesn't happen to this one. And you can't just replace the battery - it's too expensive, so was told it was more cost effective to just replace (told this by Bissell customer support!). I do love the continual improvements they make.

This works good, but there are some downfalls and if I did not throw out the box, I would return it. I have 2 large mix dogs that shed heavily, bring in dirt and grass on the daily. I got this because I want a all in 1 solution. Maybe I let my floors get too dirty (on purpose to test) and I had to be more thorough when vacuuming? The battery life drains super fast. I have a small 1200 sqft home and the battery died before I hit the last room, and all I did was vacuum mode to do a test run. I will say that the suction power was amazing. I also do not like that it has 0 attachments for corners, it does not lie flat when going under places, the suction part will lift off the ground. I have not tested the mopping yet, as the battery died or the all in one mode. I will update once I make it through both of those functions. This all in one is better suited for a small house that does not have heavy duty floor cleaning that needs to be done, very light weight and low sound.