DREAMEL10s Pro Ultra Heat Robot Vacuum and Mop Combo, Mop Extend, 7000Pa Suction, Auto Robot Care and Maintenance, 136°F Hot Water Mop Self-Cleaning, Obstacle Avoidance, Ideal for Hair, Carpets

Last year, we got the l10s ultra, but got tired of carrying it upstairs and manually programming to do the second floor, so decided to get a second unit. With black Friday sales, we decided to upgrade to the l10s pro ultra for the main unit, and place the l10s ultra upstairs. This vacuum works very well. In reading the descriptions it seemed the only differences between this model and the the L10s ultra were the heated mop water, and expanded mopping radius, but the same unit overall. However, it seems to be an upgraded experience in many other ways. The unit is larger overall. Bigger vacuum bags with plastic connectors instead of cardboard, bigger water tanks, dust bins, etc. The dust bin seems to empty better than the old one, the cleaning detergent input is different. The app offers more cleaning options, enhanced troubleshooting, and seems to do a better job overall. It doesn't get stuck on cords or other obstacles nearly as often, and seems to have better navigation and overall just a smarter experience. That being said, the replacement parts between the ultra and the pro are different and not interchangeable.There are a few times when the robot has failed to clean rooms that were on the schedule, saying that there was an obstacle in the way, and it couldn't reach those areas, however this was not the case. The mopping is also not as good as mopping by hand, and smudges can still be seen in the light reflections after cleaning has been completed. However, it is far more convenient and runs way more often than we would mop otherwise, so it's still cleaner overall.All in all, I recommend this unit and think it is worth the additional cost over the l10s ultra.

I recently upgraded to the dreame L10s Pro Ultra Heat Robot Vacuum and Mop Combo, and honestly, it’s been a total game-changer for my home. As someone with long hair and a mix of carpets and hard floors, I’ve tried just about every vacuum and mop on the market—but nothing compares to this! The 7000Pa suction picks up everything, from pet hair to dust, and the 136°F hot water mop leaves my floors sparkling and feeling fresh.What I love most is how easy it is to maintain—self-cleaning and auto robot care mean I don’t have to spend a ton of time worrying about it. Plus, it never gets stuck or bumps into furniture thanks to its smart obstacle avoidance. It works quietly in the background while I go about my day, and the results are always impressive. If you're looking for a vacuum and mop combo that truly delivers, this one has been a total lifesaver for me!

This wonder of modern technology really works! I was skeptical and only bought one for my mom because of a Black Friday deal. She is in her 80s and mopping has become a difficult chore. Before I could give it to her she had bought an inferior brand for herself. I kept this and set it up in my house and oh my! We can’t live without it now. I have since replaced hers with the L40 that I got from the company website. This little guy does an excellent job of mapping, knows a carpet from a floor, avoids obstacles, and is easily programmable from the app if you need to change something about his behavior. He also has my upstairs mapped and I can take the robot unit up there to clean and bring him back when he is done to clean his mop pads and recharge. The only day to day maintenance I do is to empty the dirty water, just because it gets smelly if you leave it. I refill the clean water every few days when it alerts me to. This thing does a great job of cleaning and drying its own mop pads after every clean cycle. I cannot recommend this machine enough.

initially loved this robot vacuum. For the first three months, it was fantastic. The build quality felt premium, the mapping technology was incredibly accurate, and customer service was surprisingly responsive when I had a few initial setup questions. It cleaned effectively, returned to its base reliably, and generally made my life easier.However, that all changed after a recent repair. I sent the unit in for a known issue (failure to return to base), and the repair not only failed to fix that problem but introduced a new one: the robot now refuses to leave the base at all, washboard water level is abnormal. I've spent hours trying to troubleshoot this, resetting the unit, remapping, and following all the troubleshooting steps. Nothing works.It's incredibly frustrating because the first three months were so positive. I'm now faced with a completely unusable device after a repair that made things worse. I'm hoping customer service can rectify this situation quickly, as I'm now requesting a full replacement. I'll update this review based on how they handle this.Pros (for the first 3 months):- Excellent build quality- Accurate mapping technology- Responsive customer service- Effective cleaningCons (after repair):- Repair failed to fix the original issue.- Repair introduced a new, critical issue (robot won't leave base).- Significant time wasted troubleshooting.- Unreliable post-repair performance.UPDATEFollowing my initial review and direct communication with Dreame's customer service, they were incredibly responsive. We conducted several tests together, and it was determined that the unit needed to be replaced. I'm pleased to report that Dreame has agreed to send me a brand new replacement unit.I'm particularly impressed with the speed and efficiency of their support. They listened to my concerns and took swift action to resolve the issue. While I'm still waiting for the new unit to arrive, Subject: Updated Review - Excellent Customer Service Leads to ReplacementI'm updating my previous review to reflect the outstanding customer service I received after encountering issues post-repair. As mentioned before, I was initially very happy with this robot vacuum for the first three months. However, the repair process introduced new problems, leaving the unit unusable.Following my initial review and direct communication with Dreame's customer service, they were incredibly responsive. We conducted several tests together, and it was determined that the unit needed to be replaced. I'm pleased to report that Dreame has agreed to send me a brand-new replacement unit.I'm particularly impressed with the speed and efficiency of their support. They listened to my concerns and took swift action to resolve the issue. While I'm still waiting for the new unit to arrive, I've updated my overall rating based on the positive customer service experience. I'll provide a final update once I receive and test the replacement unit.