NARWAL Freo X Plus Robot Vacuum and Mop, 7-Week Dust Storage, 7800Pa Suction, Zero Tangles, Tri-Laser Obstacle Avoidance, LiDAR Navigation, Self Vacuum Cleaner for Pet Hair, Hard Floor, Carpet

We have a Narwal T10 and have for years, you can look at my past review for it. This is going to make me sound super lazy, but I rarely used the mop feature of the T10 because I hated taking off the vacuum part and attaching the mop part. I saw the Freo X Plus and thought it might be a better fit for the area I needed it for, and I might be able to use the T10 to mop a different area so I wouldn't have to keep swapping the modules. I ordered the Freo X Plus and it was here in two days. Mapping with the Freo X Plus was WAY better than what I remember with the T10. The app is far superior as well- I had mapped, named rooms, and set up a schedule within 20 minutes; very intuitive. I need the vacuum to go out every morning and vacuum the laundry room where the cat litter box is, and the hallway outside it, because my cats are nasty and I hate getting cat litter stuck to my feet. The Freo X Plus handled vacuuming the area with ease and has gone out reliably every morning after setting up the schedule. You can customize and have it vacuum twice, and change the suction, have it vacuum/mop, or mop. There are a lot more options than the T10, it's amazing how fast technology improves. (Also, you can identify the type of floor in each area and they have cobblestone as an option! Never seen that before but it's awesome as someone with cobblestone!) Just like the T10, the Freo X Plus can handle my dark slate cobblestone floors with ease whereas other brands sometimes would spin in circles on them because they thought they were falling off cliffs. The Freo X Plus doesn't confuse an ACTUAL staircase drop with the floors either. We have it tucked under the buffet in our living room which has a crossbeam that lets the base station rest against it. The Freo X Plus' base station is so much smaller than the T10's and replacing it makes the room feel much bigger! All in all, this is a great upgrade from the T10 and comes with the reliability and great customer support I've come to expect from Narwal. Highly recommend if you're on the fence and want a smaller unit than the Narwal flagship products.

Update: Right after i posted this, the map changed. It’s like an algorithm update happened because now the furniture on the walls show up as walls. Much preferred it before, where rooms actually looked like rooms. It’s possible that adding my dining room table triggered the remap. But it doesn’t explain why furniture is seen as the perimeter of the room now when before it wasn’t. This makes it marginally more confusing and harder to use no go zones etc cleanly. And because the edges are jagged, it’s harder to be certain the map isn’t changing on me. It’s been years since I had a robot vacuum and wow has the mapping and navigation technology come a long way! My last Ecovac’s map would always get messed up. With my Narwhal, it missed one room during the original mapping (had to delete and remap), but other than that its map and navigation are rock solid. The map never changes. When i move the vacuum it manages to figure out exactly where it is. The vacuum first goes around the edge of the room and gets all the nooks and crannies. During this time it may lightly bump into things. My cat’s low profile bowl got pushed several inches —not a big deal. Its side brushes did touch my cat while she was eating. Generally she stays out of its way. Beyond the edge cleaning, it doesn’t bump into anything and does neat, close rows back and forth, never touching the edge it already did. Object avoidance overall is impressive especially at this price range. The side sensors are placed low, which is also helpful to avoid low things. However, it will get tangled with cords, particularly small ones. So you will need to practice good cord management or place a no-go zone. (Which I trust, due to the solid map and navigation.) It does use LIDAR so I try to leave the light on for it. I have not tried the mop but i have a low pile rug and there is hardly any clearance between the mop and the rug, so I feel like I wouldn’t mop at the same time as vacuum ever. Oh, and the compression technology works, even if you don’t use the expensive baggie-filter combos. I just empty the container with the filter. Not sure how long it can go without emptying, but I can certainly go more than one week despite all my pet hair, long hair, and leaves. The main roller brush is truly tangle free. There is nothing you can do about side brushes though other than pop them off. The first time i ran it, there was such a build up of cat hair that it formed a tight hairball that could not enter the bin through the tiny hole (see picture). Other than that initial day i never have a problem. Oh it also has child lock, for those cats inclined to play with it (haven’t seen this come into play but like the idea). Best purchase in a long time. Oh, one other long unsolved problem besides the cords is that it has trouble with under 1” metal feet, such as the legs of my bar chair. It does crawl over them but has difficulty. This is nothing new or unique to this vacuum though. Overall I love it esp. for this price!

I've been using these products for years and have fairly good experience with multiple different brands. On one hand, the narwhal is quiet and effective. However, I purchased it during Amazon prime day because it says it comes with seven weeks of dust storage. The reality of it is after three days the dust storage was full and I had to empty it so I feel like I purchased it under false pretenses. Secondly, it did not do a good job of identifying the carpets in my unit and so I was very nervous about turning on the mopping function, cause I didn't want it, putting water all over my rugs and causing mold. I ended up waiting a couple of months before turning on the mopping function only to find out that doesn't work at all and is completely broken! So now I have something that doesn't see my carpets, doesn't act as a mop, and doesn't store the seven weeks of dust that it says right in the listing. This was a very bad experience and one that I want people to be aware of. Again I did extensive studying before this and this is a very disappointing response from the company. I want to make sure you guys are aware of this so you do not go through a similar problem and get stuck with a product that you can't use.

Previously had a Roomba which I sent back because it's got stuck every time it ran (usually under a recliner). The Narwal virtually never gets stuck, clearly has better sensors and "escape programming" than the Roomba. Does a good job cleaning, picks up a lot of dog hair. Cons: app and manual irritatingly poor. You have to dig through online videos to figure out some basic tasks. Changing standard startup modes, using on a second floor, map colors and legends, help section etc all lacking. While the technology seems good, it also seems pretty clear that IT people designed the app and never tried it with test groups for feedback. Bottom line, appears to be a good robot vac with lots of potential, but unnecessarily steep learning curve getting it setup. Also, based on one test on our second floor that had thick carpet and a soft pad, I kept getting drive wheel errors so thicker carpet (not talking about shag) may be too much. Gave up for now, will have to talk to tech support

This vacuum is fantastic. It's not as fancy as their higher end ones, but it's a workhorse and keeps my house free from tumbleweeds of fur in between more thorough vacuumings with my plug in vac. We have a Great Pyrenees, a hound, and 4 long haired cats and this vacuum has lightened my load when it comes to keeping my floors clean. Pros: It covers the entire downstairs of my house in a couple of hours. I run it every night after all the pet toys are picked up and it doesn't keep anyone awake while it's running. It does a great job of sucking up pet fur, cat litter, and little cardboard bits from cat scratchers without anything getting tangled in the brush roll -- it's actually the only vacuum I've ever owned that doesnt get fur trapped around the brush roll. That alone is miraculous to me because lots of vacuums promise no tangles around the roller and none, even expensive ones designed for pet owners, ever deliver on that promise. The battery has never run out mid-clean and it always has been ready to use when I need to use it. It hasn't hurt any of my pets, even though my kittens thoroughly harass it while it tries to do its job. The mopping feature works well enough to keep my floors clean in between traditional moppings. It mapped out my house well and avoids obstacles well also. You can set areas that are off-limits and the vacuum will avoid those. It's easy to schedule cleaning or just open the app and send it on its way. The app is easy to use and keep track of when you last used it and how much it cleaned. You can also adjust the level of suction and how much water will be used when it mops, and you can adjust the volume of the little music it plays and the voice that alerts you of what it's up to when it's running. Cons: If you have lots of pets, you will need to empty the vacuum daily or at least every other day. The claim that you can go many days without emptying may be accurate for normal houses, but if there's a Great Pyrenees or another equally fluffy dog in your vicinity, you will have to empty more often. Along those same lines, this does not have enough suction to deeply vacuum rugs (and I assume carpet, but we have no carpet in our house). It will clean off any surface dirt or debris and will keep rugs tidy, but you will likely need a plug in vacuum to more thoroughly clean carpets periodically. The same goes for mopping. You can only use water in the vacuum when using the mop feature, and it's very helpful to help keep floors clean, but you will need to actually mop periodically. You may want to get a few extra mop pads if you're planning on using the mopping feature nightly like I do. And finally, it does occasionally get stuck on cords or small cat toys. It sucked up a little catnip fish the other day and I've had to reposition it maybe 3 or 4 times when it sucked up a cord, but it hasn't been a major issue, especially with the frequency it's used. (The cat toy was easily removed and caused no issues.) Overall, this little vacuum has cut down my workload and has made it so much easier to keep my floors clean. I don't have time to use my plug in vacuum daily, but keeping a clean house is important to me, especially with so many pets. This vacuum has made that possible and I wish I'd purchased it sooner!

We have been using this NARWAL Freo X Plus Robot Vacuum and Mop for a month now. We use it to vacuum nearly every morning over the main living area of the house. It runs about an hour 45 minutes to clean about 1,600 square feet of tile. We have not used it in the main or guest bedrooms or office area, so far, as these are less frequently visited by our pets. We bought this unit for use as a vacuum and have not tried the mop, no plans to do so. Set up was fairly easy. Download the app on your phone. No problems with Narwal or app connecting to wi-fi. The app is not the most intuitive interface I've seen, but not too bad. Did not take Narwal very long to create a map of the area we use it to clean. One thing I learned was make sure you prepare the area to be mapped BEFORE you start the mapping or cleaning. Narwal cannot handle small throw rugs, or puppy pads, that do not have stiff backing. It does fine with larger floor mats that have enough backing to stay flat on the floor when Narwal goes over it. Position power cords next to baseboards or up out of the way so they are not pulled into Narwal. No string or thin cords. It does identify larger objects and navigate around but best to pickup any smaller objects. Position chairs and furniture so Narwal can access the desired area. We have 2 dogs, one a long hair fur factory, and a long hair cat. It is amazing how much hair Narwal picks up daily. Does a nice job with sand or dirt tracked in too. No problems with hair tangling or jamming brush. Vacuum power will adjust up or down automatically as needed, higher on carpet, lower on tile. It is not too noisy when operating on the lower power setting which is sufficient on hard surfaces. Battery life seems a plus, Narwal still has over 70% charge after vacuuming 1 3/4 hours. I would imagine that the charge would be used faster if you are cleaning a lot of carpet as Narwal will adjust to higher power vacuum on carpet. This model does not have the base station that empties dirt from the robot into a receptacle or bag. We did not want a model that required regular replacement of a bag. This model collects the dirt and hair in a container inside the vacuum. Narwal advertises that this bin will store up to 7 weeks of hair/dirt through use of compression. While the unit does automatically go through a compression cycle after each cleaning, we simply take the bin out of the unit, dump it and clean the filter after every use, very easy. There are more sophisticated models available, but for our needs and intended use this model works very well.

Update: I have had this for a year and a half. It is now randomly not cleaning some rooms, which is annoying. But worse than that, it has started to make a loud squealing noise, so loud that I cannot run it at night anymore. Customer service hasn’t gotten back to me and online it seems like it’ll cost hundreds of dollars to repair. This company seems to prioritize releasing new products regularly rather than supporting older models and that is not sustainable to me so I will not be supporting them anymore and cannot recommend them anymore. I bought the Narwal Freo X Plus to replace my other model robot vacuum (Roomba) that has been having issues lately. Recently the Roomba can’t even reliably clean one room without getting stuck or giving up halfway through. I bought the Narwal because it had better technology, stronger suction, was quieter and came with a dust bag so I don’t need to empty a dust bin every day. The Narwal was so easy to set up - I simply mapped my whole house, which took less than 15 minutes. I renamed the rooms, then ran a vacuum task so that it recognized which rooms had carpet. Go into carpet settings, tell it to power up on the carpet, and it’s ready to vacuum. Then I created a daily task and now my Narwal is all set. Every morning it vacuums the house and I don’t have to worry about it - it very rarely gets stuck and always vacuums what it’s supposed to. If I rearrange any furniture (I have a large ottoman in the living room that gets moved around), it knows to vacuums around it, and same if any large toys are left in its way. Once it even went around my daughter, who was standing in its path! The vacuum is so quiet, my children aren’t worried about it at all, but it’s strong enough to pick up so much fur and dust - we have a cat and 2 girls with long hair so it works hard! This model also has a mop option but I bought it only for the vacuum. It’s nice to have that option too though. I love the Narwal and would never go back to another brand of robot vacuums - I tell everyone it’s the best because it truly is!

Narwal is my first robotic vacuum cleaner and mop. I purchased this with the Amazon Echo Dot as required per the description; however, I have found that this robot can be used with the Narwal app which I downloaded to the iPad and iPhone so now I will be returning this Echo Dot. It has been a bit challenging to take advantage of all the features of this robot - like adjusting the pressure on our tile floors - as it was a bit challenging to figure out where these extra features were on the app. However, after figuring this out - my tile floors are much cleaner on both the vacuum and mop side. Many mistakes were made on my part in trying to address different situations - like the time I didn't go around my house to make sure all obstacles were out of the way and the robot carried a piece of paper under it until I realized it and picked the robot up (that's a no no) to remove the paper. Then the robot's GPS was messed up. We have 5 animals - 2 dogs/3 cats and 2 adults so there is alot of hair everyday and this robot does such a great job in keeping the house done. One needs to be careful when removing the mop to be cleaned since I don't wash clothes daily - and I almost forgot to tell robot to vacuum only until I was able to wash the mop. The app keeps track of the various parts that will need to be replaced. It tells you how many hours are left on the various parts so they will be replaced timely. After having the robot for about a week, there was an update to the app. The reviews on this update weren't great but I felt like I needed to update the app and when I did the app changed where things were located. Eventually this issue was resolved as I figured out where the functions I was looking at were located. One time recently the robot was somehow disconnected from the app and I tried resetting the robot, per instructions from customer service, but finally figured out that I needed to re-enter the password - in an area that was actually hard for me to see but once I did that the robot was engaged. Another time, I removed the robot from the base station and flipped it over so that I could remove any junk underneath it and remove the mop pad. When I turned it right side up and pushed it near the base, I thought it was connected but after awhile I realized that the light on the base station did not turn off like normal so I went to app and told it to return to base and it did. Now, I make sure that I push it properly into the base and all seems to be going well. Love this robot and can't recommend it enough. It's reasonably priced and cleans great. You do need to keep it eye on it - as one time I found it turning in circles - guess something threw it off it's GPS - but only had that problem 1 time. The robot app has alot of features but I don't use most of them - as I just don't really need it to clean just one room but all rooms. Our house is about 1,000 sq feet and to Vacuum/Mop at the same time - takes the robot about 45 minutes. Highly recommend.

I've been using the Narwal Freo X Plus for about a month now and I am so sad I waited so long to get it. It surpassed my expectations. It offers multiple speeds/suctions or the vacuum, which is great when I want to set it on at night! The little spinning hair arms grad all the hair in corners and under chairs. Even on the quietest and lowest suction setting, it still picks up all the dog hair and dirt my golden retriever leaves behind. What really impressed me was how well it corrects itself when my dog gets in its way or when it gets stuck on my mini carpets. The mapping feature is spot-on; it mapped my house perfectly, and the app is customizable and easy to use. Despite its size, the canister holds a surprising amount of dirt/hair and the roller has not gotten any of mine or my dogs hair wrapped in it! The water tank is a bit on the small side, and while I haven't used the highest mop setting, I wouldn't say the mop is fantastic. However, it does a good job of getting surface dust and dirt, so when I come home, my floors are dog hair-free and shiny! The sleek white design adds a modern touch, and considering its price, I'm honestly very impressed with the overall performance. If you're looking for a reliable vacuum that does a solid job, especially with pet hair, the Narwal Freo X Plus is worth considering.

Excellent cleaning and advanced features. It is a drag behind mop so don't buy it for it's mopping ability but does keep smooth floors clean! Would buy again

Was great for the first month then would only wash the edges of the pad when mopping so I used it more for the vacuum than the mop. After a year, it died completely. Was charged $50 for the diagnostic and then quoted roughly $200 for repairs which is basically the price of a new one. I originally had sent the money but then changed my mind and with the currency exchange rate when they sent me my money back, I'm out another $8.

Have had to call support twice in the first three days... I like that it doesn't run into everything. Freo mode is useless...have to go in and set your own preferences... Ran last night night while I was out...and got a notification that it finished....when I tried to start it this morning it said low battery....I checked the map and the thing stopped under my bed...not tangled, not stuck...just finished and didn't return to its dock.... In my opinion, I either received a dud....or this product is not worth more than 200 bucks. Update 3 months later. I added a star 3 to 4 and purchased a second one for my mother....on Sale....don't buy this this for 549 bucks...I feel like I over paid at 400. My package was missing a mop pad...only one resusable one came in the box. I spoke to support...but never received a resolution to this. The mapping feature is ....well...you have to divide a lot of spaces up...it doesn't seem to recognize doorways... Despite adding a chair to the map this thing will hump the chair leg for about 5 minutes before it moves on...ugh...I don't want to add a do not enter space there..I still want it cleaned...but the chair humping has got to go... I don't understand why it does not see the legs? It will chew up every cord on the floor....so be sure you have no phone cables or plugs laying out where it can get at it. It eats socks, underwear, hair ties get stuck in it and makes crazy noises...it will drag screwdrivers and other small tools making a racket.... I can't get this to work with Alexa commands...it works with Google...but if I want to clean only one room...I need to use my app on the phone... I never use the Freo mode...it really makes no sense...it doesn't pick anything up...the first few times I ran it in Freo mode...the bag was empty. So marketing gimmick? Idk. So good stuff...it's quiet...it picks up alot of debris if you turn up suction power....I love that it disenfectents the bag by drying it...so it's not a big deal when the dog takes a big drink and has water drips all over the floor... awesome. I love the disposable bags with filters. Its on sale right now with a 200 off coupon...I would pay 349 for it again...but not the 549.

I purchased the Narwal Freo X Plus for our new house and it's amazing. The robot is easy to setup, clean floor flawlessly and the mopping is really good. The robot adapt the suction power based on how dirty th floor is which means it's almost silent most of the time. The dust bin can hold a lot of stuff and compress and I can confirm that the roller never has hairs entangled which is great. (I used to have to clean the roller on another brand vacuum each time) The robot is really good at avoiding obstacles, very rarely bumping gently on something as the sensors are very efficient. The app is easy to use, you can schedule cleaning to suit your schedule (I have daily vacuum and twice a week mopping) and the Freo X Plus can be used on 4 floors/maps which will be more then enough for most houses.