What if my package arrives damaged or with missing parts?

Please document the issue with clear photographs and reach us as soon as possible. We will promptly arrange for a full replacement to ensure your complete satisfaction.

Can this screw be used outdoors?

Yes, the screws are made of 100% stainless steel with black coating, providing excellent resistance to outdoor weather conditions.

Does this screw come with a hex wrench?

Yes, a hex wrench is included complimentary with your purchase for easy installation.

Can this screw resist rust and corrosion?

Yes, the screw offers outstanding strength and long-lasting corrosion resistance, ensuring durability in various environments.

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Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.