Is the included tool not working well? Are there any better band resized tools?

Based on feedback from customers, we have re-upgraded the band resized tool. If the tool that comes with the watch is not easy to use, please contact our team first, and we can send you the upgraded tool (which makes it easier to resize the band).

Is the watch band hard to adjust?

It's not difficult, it can be resized with the matching tool by following the steps in the video above.

When I received the package and found that the tool was missing, what should I do?

If the tool is missing, you can look for us and we will arrange for a replacement.

What should you do if the needle of the tool bends during the process of resizing the watch band?

Each set of tools comes with two replaceable needles, which you can unscrew and replace. Also, you can use pliers to straighten the needle. Of course, you can also contact our team to send you another set of tools.

Why does the needle of the tool bend during the process of resizing the watch band?

During the band resize process, make sure that the rounded end of the pin on the band is facing the needle of the tool. Also, the band and the tool are on the same horizontal plane. This way, the force is applied correctly and the process is easier.

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Reviews

S**K

My jeweler loved this watch!

This watch is beautiful. It has everything you need to size it yourself, but I wasn't about to take the risk of messing up such a pretty watch, so I let a jeweler do it. The jewelers kept enthusing about how beautiful it was, wanted to know where I got it, and what the brand was, etc. If the jeweler loves it you know it's Good!

3.06.2025

P**N

A great gift

Such a pretty and dainty watch. My daughter loved it.

3.07.2025

A**R

Great customer service

The watch is gorgeous and adjusting the links is really easy. I also needed extra links to make it bigger and was able to reach out to them on their website. They kindly sent me the extra links free of charge. Their customer service is great. I can't wait to make another purchase from them.

28.05.2025

A**D

Classy

I bought this gift for a new high school graduate. She loves it very much, but when I was inspecting it, it seemed to be a bit hard to adjust. Other than that, this watch is classy!

16.06.2025

N**.

Elegant watch

Love this watch! It’s beautiful and looks expensive. Only negative is that the hidden clasp is hard to understand at first but once you do it works great.I also wore this submerged in a pool on vacation for 5 hrs straight and was surprised that it kept working.

26.05.2025

R**R

Pretty watch

Pretty watch. Worth the price.

21.06.2025

T**R

Hard to read dial/time!

BEAUTIFUL WATCH! But the background is so “glassy” that it’s difficult to read the time!!

27.03.2025

C**A

super

Súper de buena calidad

20.06.2025

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.