Why isn't my unit getting cold?

I had the same problem with one of the units I ordered a couple of weeks ago. The first one I installed last week works great but the second one ended up just blowing warm air. I contacted the company via email (only way to engage them) last Friday evening to initiate support/return. I didn't expect them to answer over the weekend so I decided to initiate the return/replacement with Amazon. Windmillair actually responded to me multiple times over the weekend to offer help. They expressed their concern that they are having shipping channel distribution problems with carriers damaging the internals of the units. Bottom line - your unit is most likely damaged like mine was. Contact the company as soon as you can to initiate a replacement, their customer service is outstanding.

Is this Energy Star Rated?

Hi Christopher S., Thank you for your question, and we appreciate your interest in Windmill Air. Our units test at 12 EER (Energy Efficiency Ratio) / 11.9 CEER (Combined Energy Efficiency Ratio). Energy Star is 12 CEER. We are obviously very close to this standard, and we do a lot of other things that make us more eco-friendly, like using a better refrigerant, allowing customers to shut off their units remotely through our app, and helping to offset the carbon emissions of every AC purchased. We hope you'll find this answer helpful! If you have any other questions or concerns, please let us know by reaching out to us directly -- https://amzn.to/2Uw4SxW. Customer satisfaction is our top priority, and we are always happy to help! Stay Breezy! ---- Windmill Customer Support

Can this unit be used during Wildfire season? My area gets bad from fire smoke.

Hi Lorene Quist, Thank you for reaching out, and we appreciate your interest in Windmill Air. The AC circulates, conditions, and cleans the air inside your room. It does not pull in outdoor air. So, you will be fine to run the AC during these tough times if you properly install and insulate your windows. We hope you'll find this answer helpful! If you have any other questions or concerns, please let us know by reaching out to us directly -- https://amzn.to/2Uw4SxW. Customer satisfaction is our top priority, and we are always happy to help! Stay Breezy! ----- Windmill Customer Support

can it be removed from the outside by intruders?

Hi Sondra Phillips, Thank you for your question, and we appreciate your interest in Windmill Air. If our Smart Home AC is properly installed and secured according to our provided instructions, it cannot be removed from the outside. We hope you'll find this answer helpful! If you have any other questions or concerns, please let us know by reaching out to us directly -- https://amzn.to/2Uw4SxW. Customer satisfaction is our top priority, and we are always happy to help! Stay Breezy! ----- Windmill Customer Support

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❄️ Stay cool, stay connected — the future of home comfort is here!

WHISPER QUIET COMFORT - Operates at just 50 dB, ensuring peaceful sleep and work environments.
ECO FRIENDLY EFFICIENCY - Uses R32 refrigerant, reducing environmental impact by 68% compared to traditional ACs.
EFFORTLESS SMART COOLING - Control your comfort from anywhere with Wi-Fi and voice assistant compatibility.
PLUG PLAY INSTALLATION - Pre-assembled install kit and clear guide get you cool in minutes—no hassle, no wait.
SLEEK AWARD WINNING DESIGN - Modern curved edges and auto-dimming LED display blend seamlessly into any stylish home.

The Windmill 8,000 BTU Window Air Conditioner cools spaces up to 350 sq. ft. with whisper-quiet 50 dB operation. Featuring Wi-Fi and voice control, an award-winning sleek design, and eco-friendly R32 refrigerant, it offers smart, efficient cooling with easy, no-assembly installation.

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

₱82190

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Philippinesstore

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Trustpilot

TrustScore 4.5 | 7,300+ reviews

Suresh K.

Very impressed with the quality and fast delivery. Will shop here again.

4 days ago

Zainab N.

Fantastic and great service. Shipping was faster than expected.

1 week ago

View all Trustpilot reviews

Brand Name	Windmill
Model Info	W1W31
Item Weight	59 pounds
Product Dimensions	22.5 x 19.3 x 13.3 inches
Item model number	W1W31
Efficiency	High Efficiency
Noise	50 dB
Installation Type	Window
Part Number	8000 BTU
Form Factor	Window
Special Features	Dust Filter, Fast Cooling, Filter Light Reminder, Remote Controlled, WiFi Enabled
Color	White
Voltage	115 Volts
Wattage	6.5E+2
Batteries Included?	No
Batteries Required?	No
Floor Area	350 Square Feet

Windmill 8,000 BTU Window Air Conditioner - Quiet & Smart, Cools up to 350 Sq. Ft. - Easy Install No Assembly, App/Wi-Fi, Voice-Enabled, Remote Control

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