Does this pillow have an odor?

Compression packed pillows may have a slight odor when first opened, which is normal for new memory foam. If you are sensitive to the odor, gently squeeze it for a few times and then put it in a ventilated place to dry, the odor will disappear soon.

Is this pillow good for cooling?

Yes. The pillowcase features 90% cooling nylon fabric that actively dissipates heat while delivering a refreshing feel. Additionally, the gel layer also reduces the temperature to keep you comfortably cool.

Why do some people mention that the cooling effect doesn't last long?

Body temperature and room temperature can affect the duration of the cooling sensation. If you are naturally hot, it can affect your experience. We usually recommend using an air conditioner or fan along with the pillow for better cooling.

Does this pillow provide support?

Yes, this memory foam pillow has a medium firmness that will provide you with comfort while supporting your head and neck.

Is this pillow long-lasting? Does it lose its shape? Is it machine-washable?

Definitely. So far, the bed pillow hasn’t deformed at all and holds up great. The pillowcase is machine-washable and can be tumble-dried on low heat - super easy to maintain!