What is your service?

We offer 2-year replacement service. Please DO follow the way on the user guide to activate and register after receiving your frothers.

Will you replace the milk frother after 2 or 3 years, if it went defecive? Amazon only provides 30 days return window.

Yes. Our service is different with Amazon's return window. Even the return window closed, your 2 year service is still alive so you can still contact to claim a replacement.

Will you honor your service policy?

Definitely. FoodVille started business on Amazon since 2018 and you can check our review history. There are so many reviews mentioning our wonderful service and we are proud of that!

How can we contact you if there is any defects about the milk frother?

You can contact via Amazon. Login your Amazon account and find this order, then click the button "Get product support" and then click the button "Visit FoodVille Support".

Why some customers reported the item will go defective after several years?

Honestly every electronic has its defective rate and all we can do is lower this rate. The defective rate is 4.9% or so in the last 3 months but will increase to 7.6% in 1 year. So that's why we extend the replacement service to 2 years.