LocklyVisage Zeno Series Smart Lock, Facial Recognition & Fingerprint Keyless Entry Door Lock, Built-in Wi-Fi Deadbolt with Apple Home Key, PIN Genie Keypad, App Remote Control, Easy Installation

This lock is amazing, facial recognition super fast, Finger print quick, password genie, apple home, WiFi, long list of options, easy to install, follow instructions as it is bit different than others I have installed. The only mode we will be using is facial mode. This is our second lock, cool thing is all users data from first lock was air transferred to this lock so it is even more easier. Good 5 y warranty, lock is heavy and solid built. Matches our Schlage satin finish door handles. I was going to get Schlage encode but I am so glad I stumbled upon this lock on a you tube video, this is the lock to get. It works with apple home electronic key as well. It comes with two batteries, in one week of use it has used 2 percent life. I keep one fully charged to swap when needed.Highly recommended

I moved into a house that was long time lacking in TLC, and I am by no means a DIY kind of person. The house had a Yale x Nest on it which worked fine for a while and then started eating batteries before becoming unreliable.I put alot of research into what lock I wanted because as you’ll see in the video the door frame and trim need to go up and the door needs a serious washing and painting and I wanted something functional that would look nice once the project is done - but, unfortunately, I couldn’t really wait to replace the lock until then. I went with the black lock because the door will ultimately be painted pink and the door knob was black which meant one less thing to buy in a never ending financial “to pick up” list.I started my search wanting something that could integrate with both iOS and Android operating systems without needing a separate app. For clarity, I do have the Lockly app and I do use that for controlling the lock settings but I can also use it in Apple HomeKit and my guy can use it with whatever homekit’s equivalent is for Android.The one feature of this lock that put it in the forerunner spot prior to purchase was that I can use my watch or my phone to unlock it, too. For me that was something I hadn’t considered but it incredibly functional because I’ve always got my Apple Watch on (but don’t always have my phone).Once the box arrived I was shocked at how heavy it was and upon opening the box it was clear that the lock itself it incredibly well built. It was easy to install and it’s beautiful. I’m happy I went with the black because I think it’ll achieve the look I’m going for once everything is finished.Now, I’m going to start with the con because it’s much shorter. The little flap to protect the screen is cheap as hell. I wish it was a little firmer or felt a little more stable but it’s very flappy. Having said that, it does NOT come on the lock. You place it with a little sticky thing. I wish it was hinged and not sticky because maybe that would help.For the pros:1. The app is flawless.2. It will prioritize Bluetooth over WiFi (but you can change this if you want in the settings) to preserve battery and it will automatically default to the least battery draining option.3. The batteries are USB rechargeable. And, Lockly provides you with two batteries.4. They give you two manual keys just in case of power outages or something but you can recore the lock. I didn’t, but if I get another one I will as to keep all the house the same key.5. You can select times for certain functions. For example: if you have a cleaning lady on Mondays and don’t want to give her a code, you have automate it to be unlocked between certain time frames.6. You can choose to have the lock automatically relock at a set time frame after being unlocked. I have mine set for 30 seconds because if I need it unlocked for longer I just disable the auto lock.Now, a couple things that would make me reorder another one or add another:The usage log tells me who’s entering the house and how they unlocked it.You can add multiple fingerprints for the same user. I added my thumb and forefinger because it’s not uncommon to have my hands full of items and it’s just easier sometimes. Also, if someone had larger hands some angles are tough to read and so having the backup is nice.I can choose who has access, I can rescind access, and I can choose which type of access they have. For example: nobody, other than me, needs my lock to open with facial recognition… except my Dad. My Dad is elderly and this is really easy for him. The scrambling numbers on the key pad frustrate him and his phone is literally just a phone and he’s too distrusting of the government to put his fingerprint in there.. so, unbeknownst to him, I set up facial recognition that way when he approaches the lock will open.The door does chime when it re-locks, but it’s not loud and you quickly become accustomed to it and it doesn’t phase me. That said, if you want, you can turn it off.I love being able to remotely check to ensure the door is locked and I also love being able to use HomeKit for this. I did set up an easy 4 digit code through HomeKit for my Dad as the Lockly app wants at least 6. The HomeKit and Lockly apps really integrate well together.I wasn’t thrilled with the price point of this lock but I’ve been using it for a couple months now and I truly wouldn’t hesitate investing in their products going forward.Oh, and, one last point - my entire block last power last week during a storm. I did have my physical key, but the locked worked great without it due to the ability to run off my Bluetooth.All in all, this is a phenomenal product. I’ve included a few screen shots of the app. A couple of them are edited down just so you can see the visual of which user has which opening capabilities without showing personal data.Hope this helps!

Update: After two weeks of technical support with Lockly, we were able to resolve the issue. Base level of support was still pretty confused about KB articles but once I got to the engineering team, things started moving in the right direction. I still don't know what the issue was completely. They said they changed things on the backend but it didn't work (or at least immediately). From my perspective, once I got the latest Lockly update, the locks started working really smoothly. All features are now accessible. I'm changing my original rating from 3 to a 5 star review because with access to all of the features, things are incredibly smooth and the engineering team at Lockly were persistent and fast, all things considered.-------------------------------------So there were good and bad things about the lock. Note that I got 3 for my house and not the largest house. I've always had strong WiFi signal to the edge of my property.Pros:- Feature rich. The unlocking options from fingerprint scanning to facial recognition to the Apple Home Key were awesome. It's cool being able to walk up to my door and the facial recognition will immediately unlock the door by the time you reach for the handle.- PIN Genie Keypad. Some people don't like it but I personally do. I like that it basically scrambles the number so you're never pressing the same buttons. Although not the most intuitive, it's a valuable security feature.- Physical Key. A physical key was important to me. Some locks uses a proprietary key or it's unclear that you could rekey it. Lockly uses a Schlage style lock so you can rekey it to any Schlage lock. We got all of our locks keyed alike at a local locksmith pretty quickly.- Installation was a breeze. I got all 3 physically installed in about 30 minutes. It was straightforward and only requires a flathead and a phillips screwdriver.Cons:- WiFi connectivity is unstable. This is the crux of my issues with the Visage Zeno. Setting up all 3 were fine but out of the 3 I've installed, 1 only holds a connection and that's only semi reliable. The other 2 can't hold a connection with WiFi at all. I've tried changing my network around to be only 2.4Ghz, and tried different access points (Netgear Orbi, Netgear Nighthawk, Linksys, and Ubiquiti) with different configurations and it never worked. Since certain features like the air transfer feature (the feature where you can copy credentials for a family member) rely on the WiFi connection, it makes this value proposition useless. This is important because Air Transfer is the only way you can duplicate access codes or else the system won't let you do duplicate access codes even if it's for the same person since the app sees every individual profile as a unique user.- Lockly help guides are lacking. It seems like the Visage Zeno is too new and none of the help guides were geared towards this model. It felt like I was trying to translate the KB articles rather than being led towards the right direction.- Support was lackluster. I appreciate them trying to help but I had to call back several times before getting to someone. If you're put on hold for too long, they'll point you towards a voicemail but not call back. Once I started talking to someone, they were clearly running through their KB articles. For instance, they were telling me to hit the reset pin at the bottom with a paper clip but the reset button on the Visage Zeno was moved from the bottom to next to the battery. So far, support hasn't been able to solve my problem.Verdict:We decided to keep the lock because the facial recognition and other access features since we won't have too many guests. It's just that we lost anything that comes with WiFi so guest codes, adding family members (easily - we had to setup my significant other manually on each lock), remote unlock/lock, changing auto-lock settings, Air Transfer, etc. If you don't care about some of the WiFi features and you're okay manually setting people up at each lock, then it's worth it because of the amount of access features. Without the WiFi, I don't think it's worth the $350, especially if you have a lot of guests.