Why can't the laptop connect to the device to display it properly？

1.Please ensure your device has a Thunderbolt 3/4 / USB-C 3.1 (or newer) port that supports Power Delivery (PD), DisplayPort Alt Mode, and full functionality (display + charging + data transfer).

Do macOS laptops support multi-screen extended display? What about Windows?

1. No. Due to chip limitations, macOS laptops only support ABBB mirroring mode.

My laptop requires a minimum 65W power supply. Will using a 100W power adapter with the dock work?

Yes. The dock's PD port supports up to 100W input. When using a 100W adapter, the upstream port delivers a maximum of 85W output, which meets most laptops' power requirements.

Why does the display go black when unplugging the PD charger? Is this normal?

When the PD charger is connected, it powers the dock. Unplugging forces the dock to switch to the host device's power supply, triggering signal renegotiation and temporary blackout. This is normal, the switching process completes within 10 seconds.

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🚀 Unlock your laptop’s full potential with the ultimate 14-in-1 docking station!

POWER UP WITHOUT PAUSE - 100W PD charging keeps your laptop energized while powering all your peripherals.
STAY CONNECTED ANYWHERE - Gigabit Ethernet port ensures rock-solid, lag-free internet even when Wi-Fi falters.
BLAZING FAST DATA SPEEDS - Three USB 3.1-C and one USB 3.1-A ports deliver up to 10Gbps for seamless file transfers.
CRYSTAL CLEAR DUAL 4 K DISPLAYS - Supports two 4K@60Hz HDMI outputs plus a USB-C video port for triple monitor setups on Windows.
EXPAND YOUR WORKSPACE EFFORTLESSLY - Transforms a single USB-C port into a 14-port powerhouse for ultimate productivity.

The ACASIS 14-in-1 USB-C Docking Station transforms a single USB-C or Thunderbolt port into a versatile workstation hub featuring dual 4K@60Hz HDMI outputs, triple 10Gbps USB-C ports, USB-A, SD/TF card readers, Gigabit Ethernet, 3.5mm audio, and 100W Power Delivery charging. Compatible with Windows and Mac (with some display mode limitations), it’s designed for professionals seeking seamless multi-monitor setups, ultra-fast data transfer, and reliable connectivity on the go.

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Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.