Question 1

Could you please show me how to install the collar strap? It seems a little complicated. Thanks.

Accepted Answer

Hi, it is very easy to install the collar strap. You can refer to the video or follow the steps below: 1.Lock the buckle. 2.Thread the strap through the collar receiver. 3.Thread the strap through the tri-glide slide. 4.Thread the strap through the lock buckle. 5.Thread the strap through the tri-glide slide again to secure the position. Any further questions, please feel free to contact us at any time via email: support@bousnic.com or facebook: @bousnic. Have a good day!

Question 2

There are 2 lengths of contact points. Which one should I choose to use?

Accepted Answer

Hi, the 2 shorter contact points with the rubber caps can be used for dogs with thin or short hair. The 2 longer contact points with the rubber caps are used for dogs with long or thick hair. When installing the contact points, please use the test lamp to tighten them first. And then push the silicone caps hard till there is no empty space between the top of the points and the rubber caps. This way, they will not fall off easily. Any questions, please feel free to contact us at support@bousnic.com or @bousnic. We will do our best to help you. Have a good day!

Question 3

Can I purchase a second remote?

Accepted Answer

Hi, we have the remote replacement of the Bousnic dog shock collar for sale on Amazon. You can click the following link to view and purchase it or search "Bousnic" on Amazon to find it. 
https://www.amazon.com/dp/B0BL749FF9
After you receive the product, don't forget to pair it with your collar. You can refer to the link below to watch the pair video:
https://www.amazon.com/vdp/096f1637dfc14d029d7c73c611a0df0f?ref=dp_vse_ibvc3
Please be noted, one collar receiver can be controlled by only one remote at the same time, and one remote can control multiple collars. Any further questions, please feel free to contact us at any time via email: support@bousnic.com or Facebook: @bousnic. We will do our best to help you. Have a good day!

Question 4

will this fit a dog with 9 inch neck?

Accepted Answer

Hi, this Bousnic shock collar strap is 0-24 inches adjustable. So it will fit with 9-inch neck. 
All our products come with a 100% quality warranty, if you have any further questions that need our help, please do not hesitate to contact us at our email: support@bousnic.com or Facebook: @bousnic. We welcome you to buy from us!

Batteries	2 Lithium Ion batteries required. (included)
Item model number	RS2
Closure	Button
Color	orange
batteries required	Yes
Batteries Included	Yes

Bousnic Dog Shock Collar - 3300Ft Dog Training Collar with Remote for 5-120lbs Small Medium Large Dogs Rechargeable Waterproof e Collar (Orange)

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