[Manufacturing Process] This mat will be made by high temperature sublimation process to prevent fade, so natural rubber material may have new rubber smell. But don't worry, we used non-toxic rubber, you just need to place it in well-ventilated place about 1 or 2 days, smell will be removed.

[Quality Control] We use our own equipment to make order item, we always re-make many times to resolve any quality problems until we think it is good enough, the pictures were carefully selected, adjusted and edited, but each person's monitor has different color setting, the printing ink has color deviation too, if you are concerned about item must be 100% the same color as you saw in your monitor, please buy with caution, we only could promise that we will try to make it as best as we can, our old customers feedback could help you know how we did before.

[Shipping Rate] This product will be shipped by USPS e-Packet in 1-2 business days from China. Normally 75% orders take about 7 to 14 business days, 24% orders will take 14 to 28 business days for Customs inspection, about 1% order may be delayed for uncontrolled reasons. In this case , we will contact you to resolve our problem.

[Unforeseen Circumstances] We pack item very carefully, if it was damaged in transit (low probability but uncontrolled), you could contact us, we promise re-ship for free in this case.

[Customized Order] It can be customized according to your picture (picture size must be bigger than 1600 x 1000), please contact us and send us your picture, after that we will send back you a custom sample, if you like the sample, you could place your order on our mat, and please do send us your order id to help us know which order is your custom order.