NordicTrack Care 3-Year Annual Maintenance Plan for Fitness Equipment $1500 to $2999

Similarly to purchasing a maintenance/extended warranty plan when buying an appliance or automobile, a maintenance/extended warranty for a NordicTrack is just as crucial. We faithfully purchased NordicTrack's maintenance plan and this year after having our NordicTrack for several years, the extended warranty proved to be vital. The console on the treadmill began to act erratically at times. We called the number listed on the contract at Universal Technical Services (UTS) and the service was exceptional. Parts were ordered and the day the parts arrived at our home, we received a call from a service technician at NV Corporation wanting to set up an appointment to do the repair. When he arrived, it was determined that the entire console needed to be replaced. Unfortunately, that console was no longer available. Universal Technical Services could not have been more helpful. There was no question at all--we had the extended warranty--we were getting the full price of what we originally paid for our NordicTrack towards a new one. Since we had our original one for many years, we asked what was now popular and the most comparable to what we had. UTS took all the time necessary to review the different models and to find the one that would meet our needs and satisfaction. UTS was truly a pleasure to work with on the NordicTrack Maintenance Plan. There was no hesitation, no prorating the cost of the treadmill and no reading the fine print on the warranty. We bought the warranty and this company lived up to the terms. This is one of the best warranty companies we ever dealt with.

Earlier in life I was NOT an extended warranty guy but I guess with age comes wisdom for some :) I purchased the NordicTrack S22i Studio Bike and knew with the price of the purchase and the fact it was a rather high tech bike, I wanted the warranty but was there a difference buying it through Amazon?I went forward with the purchase through Amazon and came to find it was the same as if I had purchased it directly from NordicTrack. To activate the warranty I was taken to the NordicTrack site and received a confirmation of the warranty via postal mail.I not only like the piece of mind of the warranty but the fact it also entitles me to a yearly maintenance visit from a NordicTrack technician. To me, that's almost more important than a break fix.I am very happy with the purchase and the activation was seamless, so what's not to like? :)

Purchased a STAND ALONE 3-yr service plan on Amazon approximately 8 months after purchasing my Nordictrack Commercial 1750. Per the Amazon listing for the service plan "the [plan] begins at the date of purchase and provides coverage for term length chosen." Notably, it does not say from "date of purchase OF THE MACHINE".When I called to have a service technician come out, the customer service representative said my plan expired because the term of the agreement is "from the date of purchase machine" and that the service plan only applies to new machines. I pointed out that this is not what the advertisement says and he pointed me to the Extended Service Plan documents that I received AFTER I ALREADY ENTERED INTO THE CONTRACT.Given the contradicting language between the advertisement and the contract, I requested to speak to a manager. The customer service representative refused to transfer me to a manager and, instead, gave me a PO Box that I could reach out to. This is clear fraud in the inducement. No where on the advertisement does it say that the service plan is from the date of purchase of the machine. To the contrary, the ad clearly suggests that is effective from the date of purchase of the plan. If they intended it to run from the date of purchase of the machine they could have easily made that clear. Instead, they chose to mislead customers.I've purchased multiple Nordictrack machines and service plans from UTS in the past. Needless to say I won't be purchasing from them (or Nordictrack) again in the future.

Purchased a 3-yr warranty. Hopefully will never need it but peace of mind if I do. Once a year tune up is worth it.Positives:- Great choice for a fast and competitive runner. Treadmill is easily able to handle 10 mph 45 minute runs/6 min. Miles 4x a week.- Cushioning is good yet firm; easy on knees.Negatives:- The software (running programs) need better organizing. It's very diffuicult to find and sort through types of workouts; very time consuming.- One of two fans on treadmill came broken, however, customer service quickly sent out replacement parts.